Summary
Overview
Work History
Education
Skills
Timeline
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Madyson Schwing

Lawrenceburg,IN

Summary

Ever since I started working, I have always had the desire to help and assist people in different ways. I have worked in several jobs, for which I always had to deal with client relations and assist customers. As someone who enjoys a great customer experience, my goal is to make every customer feel like they are heard, and that their business is essential to wherever I work. I strive to be positive, adaptable, and considerate, which are critical in any customer experience. I am eager for the opportunity to improve customer loyalty and maintain the highest level of customer service.

Overview

7
7
years of professional experience

Work History

Bartender

Captain's Tavern
Lawrenceburg, IN
08.2024 - Current
  • Greet and interact with guests to create a welcoming, friendly atmosphere, and ensure exceptional customer service.
  • Prepare and serve a wide range of alcoholic and non-alcoholic beverages, including classic cocktails and custom creations.
  • Accurately take and relay food and drink orders to ensure timely and accurate service.
  • Maintain a clean, organized, and fully stocked bar; clean glassware, and ensure all equipment is in working order.
  • Monitor inventory levels, and assist with ordering supplies to maintain optimal stock.
  • Handle payment transactions efficiently and accurately, including cash, credit, and debit processing.
  • Enforce responsible alcohol service policies, including ID verification, and guest monitoring.
  • Collaborate with kitchen and front-of-house teams to support a smooth service flow and guest satisfaction.
  • Assist with table service when needed, supporting a dual server/bartender role in a flexible team environment.

Customer Service Representative

Specialty Adhesive Film Co
Aurora, IN
11.2022 - 11.2024
  • Delivered excellent customer service by responding to inquiries and resolving issues via phone and email.
  • Maintained accurate records of customer interactions using computerized systems.
  • Developed in-depth knowledge of products and services to provide informed support and solutions.
  • Utilized sales techniques to upsell and cross-sell products, contributing to company revenue.
  • Collaborated with internal departments to resolve issues and ensure customer satisfaction.
  • Demonstrated professionalism, empathy, and responsiveness in every customer interaction.
  • Identified and supported improvements in service processes for increased efficiency.

Server, Hostess, Shift Lead

Buffalo Wings and Rings
Greendale, IN
08.2020 - 10.2022
  • Assisted guests in order selection by promoting specific menu items and specials.
  • Responded to inquiries regarding meal preparation and service.
  • Up-sold appetizers, specialty beverages, and desserts to increase guest check averages.
  • Coordinated with kitchen staff to ensure timely and accurate order preparation.
  • Regularly followed up with guest tables, and promptly fulfilled additional requests.
  • Collected payments and balanced transactions with receipts.
  • Answered phone calls to assist with ordering, catering, and deliveries.
  • Greeted guests in a timely manner, and sat them in appropriate seating, per organized sections.

Sales Associate, Customer Service

Orangetheory Fitness
Miamisburg, OH
07.2019 - 08.2020
  • Greeted members and guests promptly, and enthusiastically.
  • Maintained accurate records using established OTF sales systems.
  • Conducted telephone inquiries, follow-up calls, and customer care calls.
  • Leaded OTF studio previews with prospects and/or fitness program holders.
  • Accurately followed the daily studio cleaning checklist (pre, during, post) shift activities.
  • Maintained an organized and clean lobby and front desk area.
  • Was responsible for processing accurate cash and credit card transactions.
  • Followed up and followed-through activities with all prospective clients.
  • Responded immediately to member requests, inquiries, and concerns.
  • Assisted with the proper onboarding of all OTF clients through the use of Client Intake Forms.
  • Worked closely with the Fitness Team to ensure that processes are fulfilled.

Cashier, Customer Service

Lowe's
Aurora, IN
08.2018 - 08.2019
  • Responsible for greeting customers as they enter the store and presenting customers with any promotional circulars.
  • Responsible for taking customer returns, giving refunds, and then determining which department each return went to.
  • Assisted in setting up promotional displays and holiday products.
  • Responsible for processing customer returns and getting customers the proper refund amount.
  • Answered customer questions either over the phone or in person.
  • Assisted in preparing the store for promotional events and holiday sales.
  • Responsible for addressing customer return issues, and issuing proper refunds.
  • Assisted in staffing the customer service desk and answering customer questions.

Education

High School Diploma -

South Dearborn High School
Aurora, IN
06-2018

Some College (No Degree) - Web Design And Graphic Design

The Modern College of Design
Dayton, OH

Skills

  • Customer relations expertise
  • Microsoft Office proficiency
  • Adobe Creative Suite skills
  • Team training and development
  • Collaboration and teamwork
  • Guest needs anticipation
  • Performance enhancement strategies

Timeline

Bartender

Captain's Tavern
08.2024 - Current

Customer Service Representative

Specialty Adhesive Film Co
11.2022 - 11.2024

Server, Hostess, Shift Lead

Buffalo Wings and Rings
08.2020 - 10.2022

Sales Associate, Customer Service

Orangetheory Fitness
07.2019 - 08.2020

Cashier, Customer Service

Lowe's
08.2018 - 08.2019

High School Diploma -

South Dearborn High School

Some College (No Degree) - Web Design And Graphic Design

The Modern College of Design

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