Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Hi, I’m

Madyson Young

Mooresville,NC
Madyson Young

Summary

Dynamic Studio Manager with a proven track record at Rowan, enhancing employee motivation through innovative recognition programs. Skilled in budget administration and team leadership, I successfully improved operational efficiency and reduced workplace accidents. Committed to fostering a collaborative environment, I excel in performance reviewing and driving customer satisfaction.

Overview

7
years of professional experience
1
Certification

Work History

Rowan

Studio Manager
08.2024 - Current

Job overview

  • Initiated reward and recognition program, increasing employee motivation and customer service levels.
  • Managed staff scheduling to cover peak times effectively without overstaffing.
  • Improved floor operations efficiency with introduction of new point-of-sale system.
  • Developed and enforced health and safety protocols, significantly reducing workplace accidents.
  • Facilitated team meetings to communicate targets and gather input on operational improvements.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Established team priorities, maintained schedules and monitored performance.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Managed store inventory and stock levels to maintain availability of products.

Saver Leveling Solutions

Executive Assistant
05.2020 - 01.2024

Job overview

  • Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
  • Streamlined inventory management with accurate tracking and timely replenishment of stock.
  • Coordinated with other departments to ensure seamless workflow across all areas of the store operation.
  • Reduced employee turnover rate by fostering a supportive work culture that encouraged professional growth opportunities.
  • Led by example, demonstrating strong work ethic and commitment to excellence.
  • Oversaw daily operations to ensure compliance with company standards and regulatory requirements.
  • Implemented energy-saving measures, reducing operational costs while promoting environmental responsibility.
  • Negotiated with suppliers for better pricing, resulting in cost savings without compromising quality.
  • Developed detailed plans based on broad guidance and direction.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Drybar

Salon Educator
01.2024 - Current

Job overview

  • Performed closing procedures Number times weekly by balancing cash drawers and reconciling credit card transactions.
  • Enhanced team performance through regular training, mentoring, and constructive feedback.
  • Promoted sales with aggressive targets and clear goal attainment strategies for individual employees and teams.
  • Enhanced team morale and productivity by implementing flexible scheduling system.
  • Fostered culture of teamwork and cooperation, leading to more harmonious work environment.
  • Conducted regular performance reviews, identifying areas for improvement and setting achievable goals.
  • Streamlined inventory management, reducing waste and improving availability of key products.
  • Maintained clean and organized floor area, improving shopping experience for customers.
  • Coordinated promotional events, driving increased foot traffic and sales.
  • Boosted sales performance through targeted training programs for new employees.

Livewell Sauna and Salt Spa

Manager
11.2018 - 04.2020

Job overview

  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Created an inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.
  • Evaluated staff performance regularly to identify areas for improvement or commendation.
  • Assisted customers in locating desired products quickly and provided knowledgeable advice on selections when needed.
  • Evaluated team and employee performance in order to develop and implement effective corrective actions.
  • Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
  • Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
  • Maintained an aesthetically pleasing store layout through strategic merchandise placement and visual displays, driving customer interest in products.
  • Coordinated with vendors to ensure timely delivery of supplies, maintaining optimal stock levels.
  • Trained staff on new product features, ensuring knowledgeable customer service.
  • Ensured customer satisfaction by swiftly resolving complaints and inquiries.

Francesca's Collections

Floor Manager
03.2018 - 08.2018

Job overview

  • Managed store inventory and stock levels to maintain availability of products.
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Oversaw supply restocking, area cleaning, and product organization.
  • Made personal recommendations for customers by sharing product knowledge and demonstrating product.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Performed closing procedures 3-4 times weekly by balancing cash drawers and reconciling credit card transactions.
  • Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
  • Managed daily store operations for smooth functioning and achieving sales targets.

Education

Pinnacle Institute
Mooresville, NC

Cosmetology from Biology
09.2017

Skills

  • Client rapport
  • Creative direction
  • Budget administration
  • Process improvement
  • Project scheduling
  • Resource coordination
  • Project management
  • Personnel oversight
  • Partnership development
  • Studio management
  • Studio promotion
  • Outreach event coordination
  • Marketing and promotion
  • Client experience management
  • Team leadership
  • Brand management
  • Hiring and training
  • Customer relationship management
  • Customer service
  • Onboarding and orientation
  • Performance reviewing
  • Teamwork and collaboration
  • Employee coaching and mentoring
  • Managing operations and efficiency
  • Decision-making
  • Staff management
  • Budget management

Accomplishments

I worked closely along side chick fil a to bring communities a children’s summer camp called winshape. Volunteered for 4 years every summer to bring kids a fun, safe environmentz

Certification

Cosmetology license

Timeline

Studio Manager

Rowan
08.2024 - Current

Salon Educator

Drybar
01.2024 - Current

Executive Assistant

Saver Leveling Solutions
05.2020 - 01.2024

Manager

Livewell Sauna and Salt Spa
11.2018 - 04.2020

Floor Manager

Francesca's Collections
03.2018 - 08.2018

Pinnacle Institute

Cosmetology from Biology

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