Madysson Alvarez
West Valley
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
13
13
years of professional experience
Work History
Intake Coordinator
Odyssey House
09.2024 - 06.2025
- Assisted with client intake process, including vitals, TB shots, and medication documentation
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Managed high-volume caseloads efficiently while maintaining strong attention to detail throughout each case''s progression.
- Verified and interpreted urine drug screen (UDS) results
- Provided front desk reception support, including answering phones and managing client check-ins
- Offered emotional support and crisis intervention for clients experiencing substance use or mental health episodes
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Assisted clients in completing Medicaid Applications, ensuring accuracy and compliance.
Billing and Customer Service Representative
PrePass
09.2022 - 09.2024
- Processed payments, managed account updates, and performed IFTA verification
- Assisted with commercial vehicle registration and toll report reviews
- Investigated and resolved customer inquiries and complaints quickly.
- Bilingual support in English and Spanish for inbound/outbound customer calls
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Commercial Cleaner
Stratus Building Solutions
04.2016 - 09.2023
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Customer Service Representative / Supervisor
Maximus
10.2020 - 04.2022
- Provided customer support for Marketplace and Medicare
- Promoted to Supervisor on Dec 13, 2021; trained and mentored new employees
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Monitored call quality and implemented performance improvement plans
Package Handler
FedEx Home Delivery
12.2019 - 07.2020
- - Organized and moved packages 50+ lbs
- - Completed tasks quickly and efficiently, often ahead of schedule
Server / Hostess
Per Noi Trattoria
12.2012 - 09.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
High School Diploma -
Hunter High School
West Valley City, UT06-2011
Skills
- Bilingual: English & Spanish
- Conflict Resolution & Crisis Support
- Excellent Communication Skills
- Strong Multitasking & Organizational Abilities
- Experienced in Microsoft Office & Call Center Systems
- Adaptable in High-Pressure Environments
- Team Leadership & Staff Training
- Follow-up skills
- Appointment scheduling
Languages
Spanish
Native or Bilingual
Timeline
Intake Coordinator
Odyssey House
09.2024 - 06.2025
Billing and Customer Service Representative
PrePass
09.2022 - 09.2024
Customer Service Representative / Supervisor
Maximus
10.2020 - 04.2022
Package Handler
FedEx Home Delivery
12.2019 - 07.2020
Commercial Cleaner
Stratus Building Solutions
04.2016 - 09.2023
Server / Hostess
Per Noi Trattoria
12.2012 - 09.2019
High School Diploma -
Hunter High School
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