Madysun Snell
Cincinnati,OH
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level. Ready to help team achieve company goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Client Service Representative
First Financial Bank
02.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Maintained and managed customer files and databases.
- Updated Client information
- Communicated with clients regarding account services, statements, and balances.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Offered troubleshooting advice to assist customers with technical issues and navigate smooth process.
- Developed and implemented customer service policies and procedures to apply best practices and establish quality standards.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained staff on operating procedures and company services.
Call Center Representative
Axion
06.2022 - 02.2023
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Attended telephone skills and program information training sessions to boost aptitude.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Server / Customer Service
O'charley's
08.2021 - 05.2022
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server / Customer Service
Chili's Restaurant
10.2020 - 02.2021
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
Patient Care Coordinator/ Pharmacy
Tata Consultancy Services
12.2019 - 09.2020
- Take inbound calls to assist customers with bene t inquiries and pharmacy issues
- Provide exceptional customer service in a call center environment
- Place orders for medications
- Communicate with pharmacy providers to resolve order issues
- Ensure accuracy of patient information
- Adhere to HIPPA guidelines to ensuring patient privacy
Cashier / Sales Associate
Gabriel Brother's
05.2017 - 01.2018
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers by answering questions and fulfilling requests.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Operated POS terminals and cash drawer balancing.
- Connected with customers to support positive transaction experiences and address service concerns.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
Server
Steak and Shake Restaurant
08.2016 - 05.2017
- Processed orders and sent to kitchen employees for preparation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Worked with POS system to place orders, manage bills, and handle complimentary items
Education
High School Diploma -
Greater Ohio Virtual
Lebanon, OH06.2019
Skills
- Service recommendations
- Stocking and replenishing
- Database Management
- Account management
- Multi-line phone talent
Timeline
Client Service Representative
First Financial Bank
02.2023 - Current
Call Center Representative
Axion
06.2022 - 02.2023
Server / Customer Service
O'charley's
08.2021 - 05.2022
Server / Customer Service
Chili's Restaurant
10.2020 - 02.2021
Patient Care Coordinator/ Pharmacy
Tata Consultancy Services
12.2019 - 09.2020
Cashier / Sales Associate
Gabriel Brother's
05.2017 - 01.2018
Server
Steak and Shake Restaurant
08.2016 - 05.2017
High School Diploma -
Greater Ohio Virtual