Summary
Overview
Work History
Education
Skills
Reading
Timeline
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Mae Douglas

Louisville,KY

Summary

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support.

Also, worked for Humana in their Commercial Large Group Sales Force in providing presentations to Large Employer groups and their employees with their detailed benefit plans for over 30 years.

Overview

13
13
years of professional experience

Work History

Receptionist/Administrative Assistant

Equifax
10.2016 - 01.2024
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Helped maintain office security by monitoring visitor access and issuing badges as needed.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Maintained confidentiality of information regarding clients and company.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
  • Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
  • Proven ability to learn quickly and adapt to new situations.
  • Learned and adapted quickly to new technology and software applications.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Case Manager III

RxCrossroads
11.2013 - 06.2016
  • Answering phones, clerical duties, determined insurance covered for patient's for specific medications, provided information about products and services, prioritized data entry daily to ensure customers' needs were met, effectively identified customer service concerns over the phone, maintained clean, safe work environment, called doctors' offices to verify prescription authorizations, followed all patient confidentiality rules.

Front Office Clerk

Baptist Medical Associates
09.2012 - 10.2012
  • Used and coordinated maintenance of office equipment, such as copiers, scanners, fax machines, voicemail systems and computers
  • Reviewed and verified data
  • Processed and distributed incoming mail
  • Prepared mailings
  • Prepared and edited reports
  • Responded to requests for information
  • Answered and screened telephone calls
  • Performed data entry
  • Processed and reviewed routine paperwork
  • Greeted and directed visitors, deliverymen, the general public, clients and employees
  • Made appointments and travel arrangements
  • Maintained a professional image and attitude.

Office Manager

Rehab Medical
04.2011 - 09.2012
  • Responsible for entire operation of Louisville Office
  • Supervisor of two HME Technicians
  • Shipping and Receiving of Power/Manual wheelchairs
  • Delivery/Route Scheduling
  • Daily Mail Processing
  • Answer all Phone Calls
  • Order all office supplies.

Administrative Assistant

Human Development Corporation
10.2010 - 04.2011
  • Greeted clients
  • Scheduled clients for appointments with Counselors
  • Answered Phones
  • Administrative Assistant duties to President of Company
  • Established and Maintained confidential files for each client.

Education

Medical Assistance/Secretrary in Medical Assistance -

Spencerian College-Louisville
Louisville, KY
06.1972

Diploma in Business -

Shawnee High School
Louisville, KY
06.1971

Skills

  • Proficient in Microsoft products (10 years)
  • Mail distribution
  • Organization skills
  • Conflict Resolution
  • Customer and client relations
  • Tech-Savvy
  • Office Administration
  • Expense Reporting
  • Catering Coordination
  • Supply Ordering
  • Administrative Support
  • Team Collaboration
  • Greeting and Seating Clients

Reading

Enjoy reading novels, biographies and spiritual materials.

Timeline

Receptionist/Administrative Assistant

Equifax
10.2016 - 01.2024

Case Manager III

RxCrossroads
11.2013 - 06.2016

Front Office Clerk

Baptist Medical Associates
09.2012 - 10.2012

Office Manager

Rehab Medical
04.2011 - 09.2012

Administrative Assistant

Human Development Corporation
10.2010 - 04.2011

Medical Assistance/Secretrary in Medical Assistance -

Spencerian College-Louisville

Diploma in Business -

Shawnee High School

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Mae Douglas