Mae Gordon
Simi Valley,CA
Summary
Demonstrate organizational, analytical, communication and problem-solving skills in a fast-paced, cross-functional, deadline driven environment adhering to the SDLC process. Schedule and control the software process end-to-end, from the content planning through to deployment to production. Excellent written and verbal skills. Proficient in both Agile and Waterfall. Leadership role on several Business Resource Groups. Driven team player with ability to work independently. Seasoned IT professional with exceptional leadership and project management skills. Well-organized, systematic and diplomatic in building consensus and spearheading teams. Specializes in planning and implementation.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Agile Product Owner Test Lead
Elevance Health/formerly Anthem
Woodland Hills, CA
03.2020 - 12.2023
- Consistently liased in the story grooming sessions by creating stories and articulating business needs
- Wrote the Acceptance Criteria in the stories are comprehensive, clear, understandable, and testable
- Reviewed test cases created by the in-sprint testing team to ensure all testable items were covered
- Validate the QA test scenarios is thorough from the in-sprint testing team
- Perform business validation incremental to QA with a focus is on usability, business process functionality and validation of critical scenarios within the QA environment
- Analyzed the results from the QA team testing
- Provide feedback, support and clarification to alleviate gaps
- Test Scenario Review to ensure Critical Business Scenarios are covered
- Focus on end-to-end integration scenarios, if deemed necessary to be done outside of a sprint until automated testing is complete
- Analyze and develop Feature level Acceptance Criteria
- Examined Feature level Acceptance Criteria with Product Owners and hand over to Testers
- Support Testers for any questions/ clarifications on Feature level Acceptance Criteria
- Partnered in all scrum meetings
- Contributed in sprint demonstrations to show business what was developed and obtain their feedback
- Collaborated with the Operational Readiness SME for communications and training needs.
Release Manager/Certified SCRUM Master
Anthem
Woodland Hills, CA
03.2015 - 03.2020
- Directed monthly releases of software for the Sales and Compensation & Licensing and Credential Unit to ensure projects are delivered on and on budget without open issues
- Coordinated weekend efforts for both scheduled and off-cycle releases to improve the Customer Experience
- Supervised Unit, SIT and UAT region allocation to eliminate collisions delaying system response timing
- Processed electronic forms and approvals for change tickets, eForms and Test Records to track all items implementing improving the Business experience by 100%
- Define and document implementation plans and dependencies with all involved technical stakeholders
- Proactively identify and manage risks, issues, and dependencies, and develop plans to mitigate them
- Interacted with Technical Leads, System Analysts, QA Testers, DevOps, Project Managers and Management keeping all invested parties aware of progress and delays
- Coordinate and manage multiple projects and tasks
- Ensured all objectives and project deliverables were accomplished according to plan
- Managed project scope, schedule and deliverables improving quality by 99.9%.
Technical Project Manager
Bank of America
Agoura Hills, CA
02.2010 - 09.2014
- Accountable for managing the releases of ten mortgage fulfillment applications in a fast-paced environment
- Held weekly meetings discussing the content within each Integrated and Independent release
- Create Request for Change (RFC) tickets for every upcoming release
- Skilled in collaborating with project stakeholders, end-users, business partners, and technical team members to deliver high quality projects
- Manage the Change and Release process including facilitating the Change Advisory Board (CAB)
- Build strong relationships with customers and develop a deep understanding of their objectives
- Plan, schedule, and track project timelines, milestones, and deliverables
- Managed scope, schedule, risks, issues, reporting on status, and escalations
- Facilitate Implementation Plans and Meetings
- Provide scope and contacts for Releases to easily identify point of contacts.
Quality Assurance Analyst
Bank of America/formerly Countrywide
Agoura Hills, CA
12.2007 - 02.2010
- Identified testing scope and approach to reproduce real life situations to validate expected results received
- Created test plans, test cases and matrices to tie back to Functional and Technical requirement documents
- Ability to interpret business needs, reproduce scenarios to validate coding was done correctly and expected result was received
- Successfully tested xml and met project deadline for all maintenance releases, emergency, and project releases
- Interaction with developers, systems analysts, business representatives, and offshore contractors to communicate status and issues as well as discuss requirements
- Proactively solve day-to-day problems, analysis and exercise good judgment, including the determination of when to escalate issues.
Education
High School Diploma -
Amelia Earhart High School
Skills
- Quality Center
- QTest
- Lotus Notes
- AIS Test Tool
- Beyond Compare
- XML Spy
- JSON
- JIRA
- Confluence
- SOCOCO
- Microsoft Office Suite
- Repview
- CLUES
- Siebel
- Mainframe
- RTC
- Clear Quest
- RDNG
- Sharepoint
- Service Now
- FileNet
- Lync
- APM
- Lean Coffee
- Endevor
- Skype
- Maximo
- Data Warehouse
- SOAP
- JIRA Align
- AS400
- SAP
- SaaS
- Cloud
- Analysis
- Project Management
- SCRUM
- Salesforce
- PDM
- PDL
- ERP
- B2B
- Business Analysis
- Sprint Planning
- Software Development Lifecycle
- Data-driven decision-making
- Customer Engagement
- Stakeholder Collaboration
- User Acceptance Testing
- Roadmap development
- Scrum expertise
- Key relationship development
- Competitive Analysis
- Agile frameworks
- Scrum Framework
- Risk Management
- Problem Identification
- Customer Empathy
- Scrum Methodology
- Risk Assessments
- Problem resolutions
- Technical acumen
- Product Planning
- Technical expertise
- Product Lifecycle Management
- Agile Methodology
Certificates Training
- Certified SCRUM Master
- SAFE
- Aspiring Leaders
- Meeting Management
- Handling Change in the Workplace
- Working in Teams
- Achieving Extraordinary Customer Relations
- Training Others for Success
- Striving for Solutions
- Presentation Skills
- Situational Leadership
- Goal Setting
- Achieving Your Potential
- Seven Habits of Highly Effective People
- Seven Habits of Highly Effective Leaders
Certification
- Certified SCRUM Master
Timeline
Agile Product Owner Test Lead
Elevance Health/formerly Anthem
03.2020 - 12.2023
Release Manager/Certified SCRUM Master
Anthem
03.2015 - 03.2020
Technical Project Manager
Bank of America
02.2010 - 09.2014
Quality Assurance Analyst
Bank of America/formerly Countrywide
12.2007 - 02.2010
High School Diploma -
Amelia Earhart High School