Mae Harris
Charlotte
Summary
Focused medical receptionist with 10 years of experience delivering patient-centered administrative support. Adept at scheduling patients' appointments, and making complex calculations. Skilled in implementing policies that improve efficiency and enhance productivity in administrative processes.
Overview
20
20
years of professional experience
Work History
Patient Service Specialist
Select Physical Therapy
12.2023 - 02.2025
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
- Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
Patient Service Specialist
Caromont Health
05.2023 - 12.2023
- Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
- Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Promoted a positive atmosphere within the workplace by actively participating in team meetings and consistently demonstrating professionalism in all interactions.
- Answered incoming calls, scheduled appointments and filed medical records.
Patient Service Representative
Sumner Regional Medical Center
06.2022 - 03.2023
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
- Contributed to the achievement of clinic goals by consistently meeting or exceeding performance metrics related to patient satisfaction and efficiency.
Patient Access Coordinator
Baptist Health Hardin
09.2021 - 05.2022
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Reduced errors in billing processes by meticulously reviewing and verifying patient demographics and insurance information.
- Improved patient satisfaction by streamlining the registration process and reducing wait times.
- Answered incoming calls, scheduled appointments and filed medical records.
- Resolved customer complaints using established follow-up procedures.
Benefit Verification Specialist
AmeriSourceBergen
03.2005 - 08.2021
- Provided exceptional customer service by addressing patient concerns regarding coverage and out-of-pocket expenses.
- Managed high-volume caseloads while maintaining strict deadlines for completing benefit verifications and authorizations.
- Ensured compliance with HIPAA regulations during all aspects of the benefit verification process, protecting patient privacy.
- Streamlined pre-service financial clearance processes, expediting access to care for patients in need of urgent medical intervention.
- Maintained up-to-date knowledge of insurance regulations, enabling accurate benefit verifications for various plans.
- Facilitated smooth transitions for patients between care providers by coordinating authorizations for outpatient services.
Education
Medical Office Assistant -
Erie Community College
07.1998
Skills
- Professionalism and Ethics
- Healthcare Systems Knowledge
- Patient confidentiality
- Appointment Scheduling
- Insurance Verification
- Customer Service
- Multitasking and Organization
- Phone and Email Etiquette
- Training Coordination
- Quality Assurance
- 50 WPM Typing Speed
Timeline
Patient Service Specialist
Select Physical Therapy
12.2023 - 02.2025
Patient Service Specialist
Caromont Health
05.2023 - 12.2023
Patient Service Representative
Sumner Regional Medical Center
06.2022 - 03.2023
Patient Access Coordinator
Baptist Health Hardin
09.2021 - 05.2022
Benefit Verification Specialist
AmeriSourceBergen
03.2005 - 08.2021
Medical Office Assistant -
Erie Community College
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