Mae Hoang
Houston,TX
Summary
Approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with proven track record in developing successful mentoring relationships with students and targeted agency demographic. Fosters sense of community among residents to support individuals in times of need.
Overview
3
3
years of professional experience
Work History
Residential Counselor
Arrow Child And Family Ministries
10.2021 - 03.2022
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Collaborated with multidisciplinary team to develop comprehensive treatment plans, improving residents'' progress.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Conducted regular check-ins with residents to monitor progress, address concerns, and provide ongoing support.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Documented resident interactions thoroughly, maintaining accurate records for case management purposes.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of residential counseling, enhancing overall effectiveness in role.
- Encouraged clients to develop self-advocacy skills and to become active participants in own treatment plans.
- Communicated behavior choices to residents by outlining positive and negative consequences of choices.
- Promoted culture of respect and understanding among residents.
Residential Advocate/ Hotline Operator
Fort Bend Women's Center
07.2019 - 07.2020
- Improved residential environment by implementing and enforcing house rules and policies.
- Enhanced resident safety with thorough monitoring of the property, addressing any potential hazards or concerns promptly.
- Strengthened community relationships, organizing events and activities to foster connections among residents.
- Assisted residents in achieving personal goals by providing resources, guidance, and encouragement.
- Collaborated with interdisciplinary teams to ensure comprehensive care and support for all residents.
- Managed documentation efficiently, maintaining accurate records of resident information, progress, and incidents.
- Facilitated group sessions to address common issues among residents and promote healthy coping strategies.
- Responded effectively to crises situations, utilizing de-escalation techniques and coordinating appropriate interventions.
- Assessed new individuals for program eligibility through intake interviews and evaluation processes.
- Connected residents to various services such as healthcare providers or legal assistance when needed.
- Upheld confidentiality standards while handling sensitive information about residents'' backgrounds or personal struggles.
- Fostered a supportive atmosphere within the residential setting by promoting inclusivity, empathy, and understanding among all members of the community.
- Enhanced hotline efficiency with effective call handling and timely follow-up actions.
- Improved client satisfaction by providing empathetic and compassionate support during hotline calls.
- Developed resource materials for clients, streamlining the information-sharing process during crisis situations.
- Utilized active listening skills to accurately assess caller needs and provide appropriate resources.
- Managed high-stress situations effectively, prioritizing caller needs and maintaining composure under pressure.
Education
Bachelor of Science - Hotel Restaurant Management
University of Houston
Houston, Texas12.2018
High School Diploma -
Stephen F. Austin High School
Houston, TX06.2014
Skills
- Motivational Interviewing
- Client Transportation
- Client Advocacy
- Professionalism and Ethics
- Boundaries Establishment
- Event Chaperoning
- Mental Health Disorders
- Activities Oversight
- Decision-Making
- Incident Reporting
- Preventive Maintenance
- Active Listening
- Attention to Detail
- Interpersonal Communication
- Resident Supervision
- Collaborative Approach
Additional Information
- Previously completed Office of Attorney General Sexual Assault Advocate Training
- Previously completed CPR training (able to re-complete, upon request)
- TBRI training focusing on trauma informed and patient centered care.
Languages
Vietnamese
Limited Working
American Sign Language
Limited Working
References
References can be provided upon request.
Timeline
Residential Counselor
Arrow Child And Family Ministries
10.2021 - 03.2022
Residential Advocate/ Hotline Operator
Fort Bend Women's Center
07.2019 - 07.2020
Bachelor of Science - Hotel Restaurant Management
University of Houston
High School Diploma -
Stephen F. Austin High School
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