Summary
Overview
Work History
Education
Skills
Education and Training
References
Timeline
Generic

Mae Hutto

Kennewick,WA

Summary

Healthcare administrative professional with expertise in medical standards and compliance. Proficient in verifying insurance coverages, collecting pre-authorizations, and processing payments efficiently. Demonstrated ability to enhance operational procedures and ensure adherence to regulatory requirements.

Overview

18
18
years of professional experience

Work History

Patient Care Coordinator

Kadlec Medical Center
Richland, Washington
03.2023 - Current
  • Greeted and checked in patients for appointments, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Informed patients of financial responsibilities prior to rendering services.
  • Assisted patients with inquiries and provided necessary information promptly.
  • Coordinated communication between medical staff and patients seamlessly.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Entered insurance, demographics and health history into patient database.
  • Protected patients by observing strict HIPAA guidelines.
  • Communicated with patients with compassion while keeping medical information private.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Scheduled in-person Medical Interpreters for patients with foreign language to assist them during their appointment.
  • Trained new Patient Care Coordinators on office protocols and check-in processes.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Straightened up waiting room to maintain neat and organized space.
  • Ordered office supplies as needed to maintain inventory levels.

Enhanced Surgery Scheduler

Intermountain Healthcare
Las Vegas, NV
11.2015 - Current
  • Booked surgeries according to physician volume and maintained prompt turnaround times.
  • Scheduled and confirmed patient appointments and consultations.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Arranged hospital admissions for patients as required.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Communicated with patients with compassion while keeping medical information private.
  • Organized patient medical records and worked with insurance company representatives to obtain authorization.
  • Used accurate procedure codes for billing purposes and to help operating teams be correctly prepared for each operation.
  • Checked physician orders and schedule availability to make accurate appointments for tests and surgical procedures.
  • Conveyed information to patients about arrival times and preoperative procedures.
  • Collaborated and established strong working relationships with physicians, supervisors and colleagues.
  • Coordinated work processes and routed paperwork to appropriate physicians and staff members.
  • Gathered current medical information and reviewed histories to gather details for surgeons.
  • Responsible for scheduling for a group of advanced Obstetrics and Gynecology healthcare professionals specializing in minimally invasive surgery.
  • Collaborating with surgeons, facility administrators, materials managers, and insurance carrier in order to ensure operating room block time is allocated appropriately, surgical equipment orders are placed with outside vendors to accommodate specific cases along with processing prior authorizations.
  • Coordinating patient's medical and cardiac clearance requirements, scheduling anesthesia, pre-operative and post-operative appointment scheduling, medical coding and daily schedule reminders for providers.

Licensed Sales Producer

Allstate Insurance Co
Las Vegas, NV
08.2015 - 11.2015
  • Achieved repeat business and referrals through personalized services.
  • Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
  • Contacted underwriters and submitted forms to obtain binder coverage.
  • Developed appropriate quotes based on risk information.
  • Counseled prospects and policyholders on coverage, limits and regulations.
  • Sought out new clients and developed clientele by networking to find new customers.
  • Monitored clients' insurance coverages to ensure changing needs were met.
  • Explained coverage options to potential policyholders, answering questions or concerns.

Production Worker

Aerotek
Kennewick, WA
06.2014 - 07.2015
  • Assisted assessment of finalized product development to maintain QC standards.
  • Recorded inspection results after production runs.
  • Worked at fast and steady pace to meet production goals.
  • Completed product assembly according to standardized procedures.
  • Diligently maintained safety and quality standards.
  • Sorted and packaged products to prepare for processing or shipment.

Licensed Insurance Producer

Combined Insurance
Kennewick, WA
06.2013 - 07.2014
  • Upsold products to policyholders and potential new clients.
  • Offered policy guidance and management to promote asset protection.
  • Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
  • Rewrote and reinstated insurance policies, following underwriting and business rules.

Office Assistant

Standard Batteries of Pasco
Pasco, WA
02.2010 - 06.2013
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Maintained business records by updating customer information.
  • Answered phone calls and welcomed visitors to office.
  • Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.
  • Handled cash and deposits using the proper accounting procedures and documentation.

Insurance Service Specialist II / Underwriter II

CSAA
Las Vegas, NV
08.2007 - 11.2009
  • Determined level of acceptable risk by reviewing applications for coverage and loss control reports.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Reviews auto and home insurance policies and take appropriate action to ensure that policies are properly rated and converted.
  • Take high volume inbound calls from existing policy holders and help them with their policies.
  • Perform any other assignments, special projects and tasks that are assigned by management.

Education

Some College (No Degree) - Business Administration

University of San Jose-Recoletos
Cebu, Philippines

Skills

  • Insurance pre-certifications
  • Patient education
  • Medical coding
  • Trustworthiness and reliability
  • Copay collection
  • Computer proficiency
  • Multitasking ability
  • First aid and CPR
  • Customer service excellence
  • Effective communication

Education and Training

other

References

References available upon request.

Timeline

Patient Care Coordinator

Kadlec Medical Center
03.2023 - Current

Enhanced Surgery Scheduler

Intermountain Healthcare
11.2015 - Current

Licensed Sales Producer

Allstate Insurance Co
08.2015 - 11.2015

Production Worker

Aerotek
06.2014 - 07.2015

Licensed Insurance Producer

Combined Insurance
06.2013 - 07.2014

Office Assistant

Standard Batteries of Pasco
02.2010 - 06.2013

Insurance Service Specialist II / Underwriter II

CSAA
08.2007 - 11.2009

Some College (No Degree) - Business Administration

University of San Jose-Recoletos

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