Mae Jackson
Baltimore,Maryland
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and supervised ,quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Hardworking and reliable Residential Coach with strong ability in being a positive role model . Offering Psychosocial safety and trust . Highly organized, proactive and punctual with team-oriented mentality.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Residential Coach
Chrysalis House Healthy Start
Baltimore, Maryland
12.2016 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Certified Medical Aide
Augsburg Lutheran Home
Baltimore, Maryland
12.1999 - 04.2021
- Built strong and trusting rapport with clients and loved ones.
- Monitored health and well-being of clients and reported significant health changes.
- Greeted, guided and offered assistance to patients and visitors.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
- Restocked supplies and cleaned equipment between patients.
- Supported nursing staff in day-to-day operations.
- Attended training to validate or refresh basic professional skills.
- Performed basic, non-invasive medical assistant duties.
- Used wheelchairs to transport patients around facility and to and from vehicles.
- Collaborated with healthcare teams to determine needs and support daily objectives.
- Escorted patients before and after surgical procedures.
Education
Associate of Arts - Addiction Counseling
Baltimore City College
Baltimore, MD05.2018
Associate of Science - Alcohol & Substance Addition
Baltimore City College
Baltimore, MD05.2016
Associate of Arts - General Studies
Baltimore City College
Baltimore, MD06.2014
Skills
- Medical Recordkeeping
- Outpatient Services
- Community Outreach
- Relapse Assistance
- Active Listening
- Intervention Tactics
- Problem Resolution
- Conflict Resolution
- Friendly, Positive Attitude
- Critical Thinking
- Team Building
- Relationship Building
- Customer Service
- Reliable & Trustworthy
- People Skills
Certification
- Certified Medicine Aid
- Certified Medicine Tech
- Certified Nurses Assistant
- Certified Geriatric Aid
Timeline
Residential Coach
Chrysalis House Healthy Start
12.2016 - Current
Certified Medical Aide
Augsburg Lutheran Home
12.1999 - 04.2021
Associate of Arts - Addiction Counseling
Baltimore City College
Associate of Science - Alcohol & Substance Addition
Baltimore City College
Associate of Arts - General Studies
Baltimore City College
- Certified Medicine Aid
- Certified Medicine Tech
- Certified Nurses Assistant
- Certified Geriatric Aid
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