Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mae Jackson

Baltimore,Maryland

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and supervised ,quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Hardworking and reliable Residential Coach with strong ability in being a positive role model . Offering Psychosocial safety and trust . Highly organized, proactive and punctual with team-oriented mentality.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Residential Coach

Chrysalis House Healthy Start
Baltimore, Maryland
12.2016 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Certified Medical Aide

Augsburg Lutheran Home
Baltimore, Maryland
12.1999 - 04.2021
  • Built strong and trusting rapport with clients and loved ones.
  • Monitored health and well-being of clients and reported significant health changes.
  • Greeted, guided and offered assistance to patients and visitors.
  • Maintained compliance with HIPAA protocols to safeguard patient privacy.
  • Restocked supplies and cleaned equipment between patients.
  • Supported nursing staff in day-to-day operations.
  • Attended training to validate or refresh basic professional skills.
  • Performed basic, non-invasive medical assistant duties.
  • Used wheelchairs to transport patients around facility and to and from vehicles.
  • Collaborated with healthcare teams to determine needs and support daily objectives.
  • Escorted patients before and after surgical procedures.

Education

Associate of Arts - Addiction Counseling

Baltimore City College
Baltimore, MD
05.2018

Associate of Science - Alcohol & Substance Addition

Baltimore City College
Baltimore, MD
05.2016

Associate of Arts - General Studies

Baltimore City College
Baltimore, MD
06.2014

Skills

  • Medical Recordkeeping
  • Outpatient Services
  • Community Outreach
  • Relapse Assistance
  • Active Listening
  • Intervention Tactics
  • Problem Resolution
  • Conflict Resolution
  • Friendly, Positive Attitude
  • Critical Thinking
  • Team Building
  • Relationship Building
  • Customer Service
  • Reliable & Trustworthy
  • People Skills

Certification

  • Certified Medicine Aid
  • Certified Medicine Tech
  • Certified Nurses Assistant
  • Certified Geriatric Aid

Timeline

Residential Coach

Chrysalis House Healthy Start
12.2016 - Current

Certified Medical Aide

Augsburg Lutheran Home
12.1999 - 04.2021

Associate of Arts - Addiction Counseling

Baltimore City College

Associate of Science - Alcohol & Substance Addition

Baltimore City College

Associate of Arts - General Studies

Baltimore City College
  • Certified Medicine Aid
  • Certified Medicine Tech
  • Certified Nurses Assistant
  • Certified Geriatric Aid
Mae Jackson