Mae Jung
Jacksonville
Summary
Detail-oriented HR Operations Coordinator with a strong work ethic and exceptional interpersonal skills. Adept at working efficiently unsupervised, dealing with conflict resolution, maintaining organization, and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
HR Operations Coordinator
University Of Maryland Medical System
01.2024 - Current
- Responsible for tracking and processing employee and Executive bonuses (Sign-On, Retention, Relocation, Recognition, etc.) across the hospital system.
- Assisted in the implementation / onboarding of several external vendors. Participated in testing and created test scripts for the new systems.
- Ran mail merges for system-wide letter distribution.
- Created standardized processing guides for internal HR use, as well as system-wide employee use.
- Worked closely alongside the Project Management team, Payroll department, and local HR teams on a daily basis.
- Monitored and handled requests for employment verification and wage reports, both internally and externally.
- Relied heavily on Excel, Smartsheet, and Outlook for daily tasks.
Team Lead
Pure Raw Juice
05.2022 - 12.2023
- Provided guidance to team members, ensuring tasks were completed in a timely and efficient manner.
- Trained new staff members.
- Promoted to leadership role in recognition of strong work ethic.
- Provided exceptional customer service.
- Documented production levels and materials used.
- Kept work areas clean, neat and free of safety hazards.
Sales Representative
The Pink Turtle - A Hip Gift & Accessory Boutique
05.2023 - 08.2023
- Built strong relationships with customers through personalized service and product knowledge.
- Executed visual merchandising strategies to enhance store presentation and customer experience.
- Conducted inventory management, ensuring accurate stock levels and timely replenishment of products.
- Collaborated with team members to maintain a positive store environment and achieve sales goals.
Assistant Manager
DRD Pool Management
05.2016 - 09.2021
- Supervised all patrons and team members.
- Enforced policies, procedures, and safety guidelines.
- Monitored team performance, taking corrective action where necessary.
- Earned yearly promotion from lifeguard to head guard, to assistant manager.
- Instructed training certification classes for new and returning lifeguards.
Education
Bachelor of Science - Psychology
Towson University
Baltimore, MD12-2023
Skills
- Conflict & complaint resolution
- HR policies and procedures expertise
- Task prioritization
- Process improvement
- Documentation & recordkeeping
- Microsoft Office & Excel
Timeline
HR Operations Coordinator
University Of Maryland Medical System
01.2024 - Current
Sales Representative
The Pink Turtle - A Hip Gift & Accessory Boutique
05.2023 - 08.2023
Team Lead
Pure Raw Juice
05.2022 - 12.2023
Assistant Manager
DRD Pool Management
05.2016 - 09.2021
Bachelor of Science - Psychology
Towson University