Mae Keller
Boomer,NC
Summary
Results-oriented professional with experience in the restaurant industry. Expertise in task delegation, menu planning, and event execution. Committed to fostering a collaborative environment that drives guest satisfaction and operational success.
Developed skills in team leadership and customer service within bustling restaurant environment. Demonstrates effective communication and conflict resolution abilities, ensuring smooth operations. Seeking to transition into new field where these transferable skills can contribute to organizational success.
Overview
2
2
years of professional experience
Work History
Waitress Supervisor
Coffee House Cafe
02.2025 - 07.2025
- Managed table turnover rate effectively allowing for more guests served per shift.
- Set and oversaw weekly and special event menu plans.
- Planned and executed promotions and special events in close collaboration with management.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Monitored food inventory and supplies to prevent waste.
Big Dave's Hostess/Crew Trainer
Big Dave's And Company
04.2024 - 11.2024
- Greeted and seated guests promptly, ensuring smooth flow of restaurant operations.
- Managed reservation system, optimizing table assignments for maximum efficiency.
- Assisted in training new staff on customer service protocols and restaurant policies.
- Addressed guest inquiries and concerns, enhancing overall dining experience.
- Monitored waitlist during peak hours, improving guest wait times and satisfaction.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Denny's
Denny's Restaurants Franchise Association
02.2023 - 11.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Education
GED -
Wilkes Community College
Wilkesboro, NC11-2025
Skills
- Task delegation
- Complaint handling
- Inventory controls
- Staff management
- Cash handling
- Critical thinking
- Opening and closing procedures
- Team collaboration
- Strong leadership
- Customer service
- Conflict resolution
- clear communication
Timeline
Waitress Supervisor
Coffee House Cafe
02.2025 - 07.2025
Big Dave's Hostess/Crew Trainer
Big Dave's And Company
04.2024 - 11.2024
Denny's
Denny's Restaurants Franchise Association
02.2023 - 11.2024
GED -
Wilkes Community College