Mae Musselwhite Mosher
Gainesville,GA
Summary
Objectives Hard working, loyal, accountable, trustworthy, and focused individual that goes to any extent to get the job done correct the first time. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
13
13
years of professional experience
Work History
Professional Pet Stylist/General Manager
Nacoochee Poochie, LLC
02.2021 - 08.2023
- Cut and styled pet hair according to client speciations to prevent matting and tangling.
- Provided specialty breed clips for Poodles, Schnauzers and Yorkshire Terriers, etc.
- Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskies and Malamutes.
- Spoke to customers regarding lodging, grooming, daycare services, and pricing and cross-sold additional items.
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Educated visitors and staff on proper animal care and handling.
- Monitored animals for behavioral problems and signs of health issues.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Assisted with development of animal behavior modification plans.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained high volume of calls and met demands of busy and productive group.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Received payments via cash, check, credit cards, vouchers and automatic debits and issued receipts, refunds, credits or change due to customers.
General Manager
Pony Perfect Party
10.2010 - 11.2022
- Handled cash with high accuracy and took care to check bills for fraud.
- Mucked out stables, swept yard and stacked feed and bedding to foster clean and comfortable environment for animals.
- Filled hay nets and water buckets and measured feed and supplements to keep horses well-fed.
- Led horses from stables to fields and back to maintain control of animals.
- Checked horses for wellness issues to report problems or treat minor ailments and injuries.
- Followed pet care instructions for dietary needs and medication regimens.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Built positive rapport and relationships for high levels of customer satisfaction.
General Manager
Holly Valley Equestrian Center
02.2011 - 03.2020
- Handled cash with high accuracy and took care to check bills for fraud.
- Mucked out stables, swept yard and stacked feed and bedding to foster clean and comfortable environment for animals.
- Filled hay nets and water buckets and measured feed and supplements to keep horses well-fed.
- Led horses from stables to fields and back to maintain control of animals.
- Checked horses for wellness issues to report problems or treat minor ailments and injuries.
- Followed pet care instructions for dietary needs and medication regimens.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Built positive rapport and relationships for high levels of customer satisfaction.
Professional Pet Stylist
PetSmart
05.2016 - 04.2019
- Cut and styled pet hair according to client speciations to prevent matting and tangling.
- Trimmed nails using clippers and grinders.
- Provided specialty breed clips for Poodles, Schnauzers and Yorkshire Terriers, etc.
- Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskys and Malamutes.
- Spoke to customers regarding lodging, grooming, daycare services, and pricing and cross-sold additional items.
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Educated visitors and staff on proper animal care and handling.
- Monitored animals for behavioral problems and signs of health issues.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Reviewed invoices for accuracy and completeness prior to issuing payments.
Cashier/Front End Courtesy Clerk
Kroger
10.2015 - 01.2016
- Built relationships with customers and community to promote long term business growth.
- Associate of the week 2 weeks in a row
- Restocked and organized merchandise in front lanes.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained clean and tidy checkout area to optimize service delivery.
- Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
- Processed returns and refunds in accordance with store policies.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Lanier Career Charter Academy
2723 Tumbling Creek Rd, Gainesville, GA 3050408.2015
Skills
- Very strong work ethic
- Dependable
- Honest
- Pays attention to details
- Great customer service
- Great with computer software
- Great at understanding/executing tasks at hand
- Administrative Skills
- Change Implementation
- Networking Abilities
- Customer Loyalty
- Production Leadership
- Compassionate Care
- Customer Service and Assistance
- Payment Collection
- Instructional Techniques
Timeline
Professional Pet Stylist/General Manager
Nacoochee Poochie, LLC
02.2021 - 08.2023
Professional Pet Stylist
PetSmart
05.2016 - 04.2019
Cashier/Front End Courtesy Clerk
Kroger
10.2015 - 01.2016
General Manager
Holly Valley Equestrian Center
02.2011 - 03.2020
General Manager
Pony Perfect Party
10.2010 - 11.2022
High School Diploma -
Lanier Career Charter Academy
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