Mae Serier
Kennewick,WA
Summary
Motivated professional offering proficiency in data entry with strong attention to detail and confidentiality. Able to multitask efficiently between computer programs and administrative tasks and provide effective communication. Team player works to support group efforts to meet critical deadlines and a strong independent work ethic.
Overview
15
15
years of professional experience
Work History
Server
IHOP Restaurants
05.2022 - Current
- Obtain and maintain WA State Food Handlers Card and MAST Certificate
- Comply with company regulations and standards
- Provide attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Address customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships
- Demonstrate strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Collaborate with team members during busy shifts for efficient workflow and excellent guest experiences
- Perform opening duties, ensuring the dining area was prepared for seamless service transitions
Bartender/Server
Denny's Restaurant
10.2009 - 04.2019
- Manage cash handling duties responsibly, ensuring accurate accounting at the end of each shift
- Contribute to a positive work environment through effective teamwork and communication
- Develop loyal clientele by consistently delivering outstanding service and engaging in friendly conversation
- Assist with staff training, sharing expertise in bartending techniques and customer service best practices
- Organize bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
Bank Teller
Bank of America
12.2016 - 01.2019
- Establish trust with clients by maintaining confidentiality and protecting sensitive financial information
- Manage high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience
- Conduct daily audits of cash drawer, ensuring accuracy and compliance with bank policies
- Complete highly accurate, high-volume money counts via both manual and machine-driven approaches
- Exceed personal sales goals consistently by proactively engaging with customers and identifying their financial needs
- Process customer transactions promptly, minimizing wait times
- Answer customer inquiries regarding account balances, transaction history, services charges, and interest rates
Education
Associate of Arts -
Columbia Basin College
Pasco, WA06.2024
High School Diploma -
Southridge High School
Kennewick, WA06.2011
Skills
- Organization and Time Management
- Alphanumeric Data Entry Proficiency
- 75 wpm Typing Speed
- Accurate Attention to Detail
- Microsoft Office Suite Proficiency
- Communication Skills, written and verbal
- Adherence to Policies and Standards
- Confidentiality and Security
- Fast Learner
Volunteer Work
- Clean Sweep Tri-Cities: Help the community by cleaning up debris and trash, doing yard work for the elderly, and feeding the homeless. 2022-2024
- Grace Kitchen: Package foods to be distributed around the community. 2022-2024
- ELCA Youth Gathering: Cleaning up after Hurricane Katrina in New Orleans. 2009
Timeline
Server
IHOP Restaurants
05.2022 - Current
Bank Teller
Bank of America
12.2016 - 01.2019
Bartender/Server
Denny's Restaurant
10.2009 - 04.2019
Associate of Arts -
Columbia Basin College
High School Diploma -
Southridge High School
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