Mae Smith
Oxon Hill,MD
Summary
Versatile professional with extensive experience in patient care, office administration, and laboratory procedures. Skilled in maintaining accurate medical records, coordinating patient scheduling, and ensuring HIPAA compliance. Bringing strong healthcare industry knowledge, problem-solving abilities, and excellent communication skills to advance in a new role. Successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
Work History
Medical Assistant/Receptionist
Capital Healthcare
02.2024 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Enhanced office productivity by handling high volume of callers per day.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Registered and verified patient records before triage with most up-to-date information.
- Received and routed laboratory results to correct clinical staff members.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Kitchen Line Cook
Agave
07.2023 - 02.2024
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained a clean and organized workstation, ensuring compliance with health department regulations.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Increased ticket turnover rate by quickly adapting to changing priorities and multitasking effectively.
- Contributed to restaurant success by maintaining a positive attitude and strong work ethic under pressure.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Strengthened teamwork within the kitchen by providing assistance to other stations as needed during peak hours.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Delivered consistent results under time constraints while maintaining high standards of flavor profiles and presentation quality.
- Ensured customer satisfaction by accommodating dietary restrictions and special requests whenever possible.
Medical Assistant
Quadrant
12.2022 - 06.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Measured patient spirometry.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Measured patient pulse oximetry.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Collected and documented patient medical information such as blood pressure and weight.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Senior Plasma Center Technician/Laboratory Phlebotomist
Takeda Pharmaceuticals
04.2021 - 07.2022
- Maintained up-to-date knowledge of industry trends and best practices for optimal plasma center performance.
- Facilitated open channels of communication between staff members and upper management to address concerns or suggestions promptly.
- Contributed to a positive work culture through effective communication, collaboration, and leadership within the team.
- Supported quality assurance initiatives through regular review of policies, procedures, and performance metrics within the plasma center environment.
- Improved safety standards by conducting thorough inspections and enforcing strict adherence to protocols.
- Collaborated with team members to develop innovative solutions for common challenges faced in the plasma collection process.
- Promoted a culture of continuous improvement within the plasma center, actively seeking opportunities for ongoing professional development and team growth.
- Mitigated the risk of adverse reactions by closely monitoring donors throughout the entire donation process for any potential issues or complications.
- Assisted in meeting FDA regulations by preparing accurate documentation and participating in regular audits.
- Enhanced plasma center operations by implementing efficient work processes and maintaining a clean, organized environment.
- Expedited donor processing by skillfully operating advanced screening technology such as plasmapheresis machines.
- Increased staff competency by developing comprehensive training programs and providing ongoing mentorship.
- Aided in the achievement of center goals by participating in strategic planning sessions and offering valuable insights based on firsthand experience.
- Ensured donor satisfaction with compassionate care, clear communication, and attention to individual needs.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Documented and verified patient information using laboratory information system.
- Set up, maintained and verified sterility of lab equipment and tools.
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
- Followed Good Laboratory Practices (GLP) consistently across daily activities and special products.
- Upheld laboratory protocols dictated by facility, governing agencies, or special project requirements.
- Helped management optimize laboratory processes for maximum efficiency and performance.
- Removed samples of materials following good practices to achieve accurate test results.
- Enhanced laboratory efficiency by accurately labeling and organizing specimens for timely processing.
- Improved patient comfort by utilizing a gentle, empathetic approach during blood draw procedures.
- Ensured proper identification of patients through diligent verification of personal information before each blood draw procedure.
- Maintained patient confidentiality by diligently following HIPAA regulations and ensuring that sensitive information was protected at all times.
- Contributed to a positive workplace culture by actively participating in team meetings, offering constructive feedback and suggestions for improvements, and providing support to colleagues as needed.
- Assisted in maintaining adequate inventory levels of phlebotomy supplies, preventing shortages that could disrupt workflow or compromise patient care quality.
- Consistently met high performance metrics related to puncture success rate, minimal discomfort experienced by patients, and the number of specimens collected per shift.
- Conducted venipuncture and other CT procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Packaged and shipped specimens to central lab daily.
- Contributed to positive patient experiences by providing clear explanations of the phlebotomy process and addressing any concerns or questions proactively.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Medical Assistant
Aerotek
01.2020 - 04.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Ensured clear communication with healthcare providers regarding exam findings and recommendations for further evaluation or treatment as needed.
- Reduced wait times for patients by effectively prioritizing urgent cases and conducting efficient examinations.
- Collaborated with interdisciplinary teams to develop effective treatment plans based on diagnostic results.
- Streamlined scheduling processes by coordinating appointments and managing daily workload efficiently.
- Documented vascular data such as edema, oxygen saturation, and blood pressure to contribute to accurate diagnoses.
- Conducted electrocardiogram, echocardiogram, phonocardiogram and stress tests by using electronic test equipment and recording devices.
- Monitored and managed inventory and supply levels of sterile and non-sterile items, contrast materials, catheters, films, and chemicals.
- Processed, labeled, and organized diagnostic images to match with patient records.
- Captured images using mobile equipment in operating rooms, emergency rooms, and patients' bedsides.
- Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
- Promoted a safe work environment by following infection control protocols and proper equipment handling techniques.
- Contributed to departmental success by participating in quality assurance initiatives and staying informed of advances in vascular ultrasound technology.
- Maintained strict adherence to accreditation standards, ensuring consistent high-quality diagnostic services.
- Increased patient comfort by explaining procedures and providing compassionate care during exams.
- Demonstrated versatility by performing various types of vascular ultrasound exams, including arterial, venous, and cerebrovascular studies.
Senior Designated Trainer
Octapharma Plasma Center
06.2019 - 04.2021
- Managed the scheduling, coordination, and logistics of all in-person or virtual training events within the organization.
- Conducted thorough needs assessments to determine specific requirements for each department''s designated trainer program.
- Assessed the success of training programs through regular evaluations, adjusting content as needed to ensure continued relevance.
- Implemented hands-on activities during training sessions to reinforce key concepts and promote experiential learning.
- Provided ongoing coaching outside formalized-training settings, promoting continuous improvement among team members across various departments.
- Maintained up-to-date knowledge of industry trends and best practices for effective training methodology implementation.
- Mentored new trainers, providing guidance, support, and constructive feedback to improve their effectiveness.
- Established a positive learning environment by fostering open communication and encouraging active participation from all trainees.
- Collaborated with management teams to align training initiatives with organizational goals and objectives.
- Enhanced employee skill sets by designing and implementing comprehensive training programs.
- Measured post-training success by conducting follow-up evaluations, identifying areas for improvement, and providing additional support as needed.
- Evaluated training needs to improve training quality.
- Oversaw day-to-day functions of training department.
- Developed and implemented lesson plans and teaching aids such as reference materials and videos.
- Arranged meeting spaces and supporting materials for each class.
- Assessed staff performance and training effectiveness, capitalizing on opportunities to develop new training programs and improve existing courses.
- Developed and executed performance management programs to increase employee engagement and productivity.
Senior Medical Receptionist
CSL Plasma Center
05.2017 - 06.2019
- Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Referred and screened patients to make best use of resources, triage staff, and serve community members.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
- Boosted clinic efficiency by maintaining organized patient records and coordinating with the medical team for timely updates.
- Conducted patient intake interviews, recording and documenting relevant information.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Registered and verified patient records before triage with most up-to-date information.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Supported office staff and operational requirements with administrative tasks.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Handled sensitive patient data with discretion, adhering to HIPAA guidelines and ensuring confidentiality at all times.
- Implemented effective triaging techniques during busy periods, prioritizing urgent cases while maintaining excellent care standards for all patients.
- Developed strong relationships with patients and families, fostering trust and enhancing overall experience at the clinic.
- Spearheaded training initiatives for new reception staff, promoting a consistent level of service quality across the team.
- Managed front office operations effectively during peak hours, maintaining a professional environment for both staff and patients.
Education
Certificate of Technical Studies - Medical Assistance
Brightwood College
Baltimore03.2017
High School Diploma -
Lansdowne High School
Baltimore05.2015
Skills
- Healthcare Industry Knowledge
- Medical Office Procedures
- Initiative-taking
- Medical receptionist experience
- Patient check-in and check-out
- Front Desk Operations
- HIPAA Compliance
- Office Administration
- Patient Scheduling
- Microsoft Office
- Patient Registration
- Electronic Medical Records
- HIPAA Guidelines
- Insurance Verification
- Appointment management
- Medical Terminology
- Documentation
- Paperwork coordination
- Appointment Scheduling
- Inpatient Care
- Medical Charting
- Patient Relations
- Pre-hospital Care
- Payment Collection
- Telephone Etiquette
- Workflow Optimization
- Records Management
- Appointment Setting
- Inventory Oversight
- Outpatient Care
- EMR / EHR
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Collaboration and Teamwork
- Multitasking Abilities
- Adaptable and Flexible
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Organization and Time Management
- Cash Handling
- Relationship Building
- Flexible Schedule
- Data Entry
- Office Management
- Self Motivation
- Staff Leadership
- Scheduling Tests and Procedures
- Interpersonal Skills
- Analytical Thinking
- Documentation Review
- Goal Setting
- Patient Referral
- Payment Scheduling and Collection
- Time management abilities
- Inventory Management
- Patient Billing
- Patient Health Information Access
- Basic Life Support for Health Care Providers (BLS)
Timeline
Medical Assistant/Receptionist
Capital Healthcare
02.2024 - Current
Kitchen Line Cook
Agave
07.2023 - 02.2024
Medical Assistant
Quadrant
12.2022 - 06.2023
Senior Plasma Center Technician/Laboratory Phlebotomist
Takeda Pharmaceuticals
04.2021 - 07.2022
Medical Assistant
Aerotek
01.2020 - 04.2021
Senior Designated Trainer
Octapharma Plasma Center
06.2019 - 04.2021
Senior Medical Receptionist
CSL Plasma Center
05.2017 - 06.2019
Certificate of Technical Studies - Medical Assistance
Brightwood College
High School Diploma -
Lansdowne High School
Similar Profiles
Jennifer RhodesJennifer Rhodes
Travel Registered Nurse, Emergency Department at Amare - Capital HealthcareTravel Registered Nurse, Emergency Department at Amare - Capital Healthcare
Sabrina DemarestSabrina Demarest
Bartender at MU Healthcare Capital Region AmphitheaterBartender at MU Healthcare Capital Region Amphitheater
Leila ShaLeila Sha
OFFICE MANAGER/Sales Associate at American Healthcare CapitalOFFICE MANAGER/Sales Associate at American Healthcare Capital