Mae Sullivan-mays
Grand Prairie,TX
Summary
Adept at leveraging skills in data entry and problem-solving, I enhanced operational efficiency and resident satisfaction at Daybreak Community Services. My leadership ensured meticulous financial tracking and staff development, resulting in a significant improvement in service quality and regulatory compliance. Dedicated Home Manager keeping residents safe and well-cared for by effectively managing staff and budgets. Focused on enriching residents' lives through proper nutrition and enjoyable activities. Handles business and operational needs smoothly, consistently keeping records updated and facilities clean.
Overview
26
26
years of professional experience
Work History
Residential Home Manager
Daybreak Community Services
2015.10 - 2021.10
- Protected clients' monies and property by tracking spending and reconciling accounts.
- Offered learning opportunities to help residents develop important life skills.
- Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Mentored and coached staff to improve performance and interactions with residents.
- Managed all intake and discharge paperwork and procedures for residents.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Assisted residents with daily hygiene and living tasks.
- Trained and supervised staff on proper cleaning techniques, safety protocols and customer service to increase quality standards.
- Scheduled and coordinated staff meetings to discuss policies, procedures and goals.
Residential Home Manager
Educare Community Living
2005.04 - 2013.04
- Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Trained and supervised staff on proper cleaning techniques, safety protocols and customer service to increase quality standards.
- Scheduled and coordinated staff meetings to discuss policies, procedures and goals.
- Investigated and resolved customer complaints to establish trust and increase satisfaction.
Residential Home Manager
Dallas Metrocare Services
1995.05 - 2005.04
- Arranged for ongoing housekeeping to keep home areas clean, neat and properly sanitized.
- Protected clients' monies and property by tracking spending and reconciling accounts.
- Offered learning opportunities to help residents develop important life skills.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
Education
High School Diploma -
06.1964
Skills
- Data Entry
- Report Generation
- Scheduling
- Live chat support
- Problem-solving abilities
- Documentation
- Microsoft Excel
- Call Center Operations
- Customer Service
Sewing, hairstyling
Reparing old clothing
Timeline
Residential Home Manager - Daybreak Community Services
2015.10 - 2021.10
Residential Home Manager - Educare Community Living
2005.04 - 2013.04
Residential Home Manager - Dallas Metrocare Services
1995.05 - 2005.04
Glenville High School - High School Diploma,
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