Mae Agloro
Tempe,AZ
Summary
Versatile Fine Dining Server adaptable to changing menu items, guest preferences and restaurant standards. Detail-oriented team player with strong organizational skills and ability to handle multiple projects simultaneously with a high degree of accuracy. Easily steps into any foodservice role with ease. Over 10+ years of dining service experience in casual, bar, and fine dining roles.
Overview
6
6
years of professional experience
Work History
Lead Server/Server Trainer/Banquet Server
Culinary Dropout (Fox Concepts)
03.2022 - Current
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
Fine Dining Server/Server Trainer/Banquet Server
The Henry (Fox Concepts)
02.2021 - 03.2022
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Suggested wine pairings to go with specific menu items.
- Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
Server/VIP Bottle Service
Whiskey Row (RIOT Hospitality)
08.2020 - 03.2021
- Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales.
- Assessed guest demeanor and behavior to minimize disturbances, notifying bouncer of any unruly situations.
- Preserved table appearance by removing clutter and trash, frequently checking drink levels and providing sufficient napkins.
- Prepared and maintained prep station by refilling garnishes and cleaning and drying glasses, silverware and plates.
Lead Server/Server Trainer
True Food Kitchen (Fox Concepts)
01.2019 - 03.2020
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Shared expertise of Dr. Andrew Weil's anti-inflammatory studies to guests in addition to helping navigate the menu with all dietary restrictions in mind.
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
Fine Dining Server
The Keg Steakhouse + Bar
12.2017 - 01.2019
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Suggested wine pairings to go with specific menu items.
- Ran food from chefs to guest tables with dishes that required special serving techniques.
- Managed sections for smooth flow of guests and orders.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
Bachelor of Science - Biological Sciences
Arizona State University
Tempe, AZ05.2017
Skills
- Operational Efficiency
- Fine Dining Expertise
- Event Support
- Dietary Restrictions
- Bottle Service
- Wine Pairings
- Suggestive Selling
- High-Volume Dining
Timeline
Lead Server/Server Trainer/Banquet Server
Culinary Dropout (Fox Concepts)
03.2022 - Current
Fine Dining Server/Server Trainer/Banquet Server
The Henry (Fox Concepts)
02.2021 - 03.2022
Server/VIP Bottle Service
Whiskey Row (RIOT Hospitality)
08.2020 - 03.2021
Lead Server/Server Trainer
True Food Kitchen (Fox Concepts)
01.2019 - 03.2020
Fine Dining Server
The Keg Steakhouse + Bar
12.2017 - 01.2019
Bachelor of Science - Biological Sciences
Arizona State University
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