Summary
Overview
Work History
Education
Skills
Timeline
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Maebry Woods

Wichita,KS

Summary

I am an experienced customer service representative/front desk receptionist with special skills in communication, multi-tasking, time management, and computer software. An efficient, detail oriented team player with the ability to learn quickly, work independently, and achieve company objectives.

Overview

7
7
years of professional experience

Work History

Patient Access Representative

LabCorp
Wichita, KS
08.2022 - Current
  • Checked patients in, and made sure correct lab orders were put in the computer and activated.
  • In constant contact with doctors' offices, patients, and hospitals to assure we have lab orders.
  • Understood and followed oral and written directions.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Answered incoming phone calls, and answered patients and nurses questions affectively and in a timely manner.
  • Organized and filed loose-leaf paperwork and documentation.
  • Answered questions about records or files.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Front Desk Agent

Hampton Inn and Suites
03.2022 - 07.2022
  • Answered phone calls, made reservations for the guests, took all the complaints, and checked the guests into their rooms.
  • In charge of all the credit card information, the cash drawer, sending all the emails, and did all the paperwork.
  • I was in charge of taking room calls, the guests that came over from the casino and getting special rates for each guest.
  • Counting cash drawer and making sure it balanced.

Front Desk Receptionist

Career Academy of Hair and design
Rogers, AR
06.2019 - 03.2022
  • Organize students, and get them signed into the correct booth everyday.
  • Developed strong professional relationships with employees and clients through effective customer service skills.
  • Handled incoming and outgoing calls according to standard operating procedures.
  • Greeted visitors or callers to handle inquiries or direct to appropriate persons.
  • Scheduled customers appointments to come into the Academy.
  • coordinated how many customers each student saw in that day.
  • counted drawer at the end of the day, and took deposit to the bank.

Front Desk Receptionist

Fort Scott Community College
Fort Scott, KS
08.2016 - 06.2019
  • Greeted students and teachers as they arrived for the day.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Scheduled appointments for advisors and teachers.
  • Worked office equipment, filed papers to correct number and location.
  • cash handling.

Education

Communications- Public Relations -

Pittsburg State University
08.2016

High School Diploma -

Girard High School
05.2013

Skills

  • Customer service oriented
  • Computer software
  • Detail oriented
  • Communication skills
  • People skills
  • Organizational skills
  • Problem solving abilities
  • Team player
  • HIPAA Compliance
  • Appointment Scheduling
  • Registration and Admissions
  • Multitasking and Organization
  • Medical Terminology
  • Money Handling
  • Payment Processing
  • Phone and Email Etiquette

Timeline

Patient Access Representative

LabCorp
08.2022 - Current

Front Desk Agent

Hampton Inn and Suites
03.2022 - 07.2022

Front Desk Receptionist

Career Academy of Hair and design
06.2019 - 03.2022

Front Desk Receptionist

Fort Scott Community College
08.2016 - 06.2019

Communications- Public Relations -

Pittsburg State University

High School Diploma -

Girard High School

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Maebry Woods