Maeci Marr
Auburn,IL
Summary
Animal-loving Veterinary Receptionist and Technician offering exemplary telephone and customer service skills, as well as patient care and compassion. Hardworking employee known for remaining composed and confident in crisis situations. Pursuing a position that gives hands-on experience for my major and allows me to work with animals.
Overview
5
5
years of professional experience
Work History
Veterinary Receptionist/Assistant Veterinary Technician
Countryside Veterinary Service
01.2023 - 12.2023
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Assisted in blood draws, pulling up vaccinations, surgery prep for veterinarians, and filling prescriptions.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Entered data from pet records and office visits into computer system.
- Provided exceptional customer service to both the pet owner, and pets.
Team Leader
Smoothie King
03.2021 - 01.2023
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
Assistant Manager/Party Host
Sky Zone Trampoline Park
06.2019 - 05.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and business setup.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Hosted with great customer service to ensure customers had the best possible experience.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained new staff to achieve the most efficient and reliable staff for the business.
- Supervised children's activities, maintaining happiness, safety and well-being.
Education
Worked Towards Bachelors Degree - Veterinary Medicine (Pre-Veterinarian)
Arizona State University
Online2027
Bachelor of Science - Veterinary Medicine (Pre-Veterinarian)
Southeast Missouri State University
Cape Girardeau, MO2027
High School Diploma -
Auburn High School
Auburn, IL05.2021
Skills
- Teamwork and Collaboration
- Telephone Etiquette
- Medical Recordkeeping
- Prioritization
- Payment Processing
- Employee Training
- Room preparation
- Cleanliness Maintenance
- Exam Room Preparation
- Reception Area Maintenance
- Customer Service
- Educating Owners
- Empathy for Animals
- Compassionate Care
- Customer interaction
- Appointment Scheduling
- Filling Prescriptions
- Payment Collection
- Patient Scheduling
- Problem-Solving
- Time Management
- Medication Administration
- Surgical Assistance
- Vaccine administration
- Surgical Preparation
- Pharmacy Duties
- Nail Trimming
- Suture removal
- Treatment Administration
- Supply Restocking
- Euthanasia Procedures
- Patient Monitoring
- Patient bathing
- Responsible and Reliable
- Patient Check-Ins
- Animal behavior observation
- Anal sac expression
- Euthanasia Assistance
- Clear Communication
- Post-surgical Monitoring
Timeline
Veterinary Receptionist/Assistant Veterinary Technician
Countryside Veterinary Service
01.2023 - 12.2023
Team Leader
Smoothie King
03.2021 - 01.2023
Assistant Manager/Party Host
Sky Zone Trampoline Park
06.2019 - 05.2021
Worked Towards Bachelors Degree - Veterinary Medicine (Pre-Veterinarian)
Arizona State University
Bachelor of Science - Veterinary Medicine (Pre-Veterinarian)
Southeast Missouri State University
High School Diploma -
Auburn High School
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