Overview
Work History
Education
Skills
Training
Timeline
Generic

MAEFLOR DUMLAO

Doha

Overview

20
20
years of professional experience

Work History

Duty Manager Supervisor

Hamad Medical Corporation,Bayt Al Dhiyafah
05.2021 - Current
  • Managed and supervising in daily operations, ensuring smooth functioning of all aspects.
  • Delegate tasks and responsibilities to maintain optimal service levels.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Conducted regular performance evaluations, identifying areas for improvement and providing constructive feedback to staff members.
  • Oversaw inventory management, maintaining optimal stock levels.
  • Enhanced customer satisfaction by efficiently addressing and resolving guest concerns.
  • Ensured compliance with industry regulations and company policies, mitigating potential risks and liabilities.
  • Improved overall guest experience by consistently monitoring service quality and implementing necessary improvements.
  • Reporting and coordinating with management to develop strategic plans for growth and development in the facility
  • Suggesting the management for new operational procedures for operational improvement in the workplace.
  • Streamlined team communication for improved workflow, leading to increased staff productivity.
  • Interacted/assisting well with guest's to build connections and nurture relationships.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Cultivated a positive work environment, boosting employee morale and job satisfaction
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic guest's and assisting lower-level employees and maintain excellent customer service.
  • Cultivated and strengthened lasting management relationships using strong issue resolution and dynamic communication skills.
  • Reported issues to higher management with great detail.
  • Undertake additional duties in line with the capabilities as required.

Duty Officer

Hamad Medical Corporation,Bayt Al Dhiyafah
01.2017 - Current
  • Writing Standard Operating Procedures (SOP) and Flowcharts (FCH), Training staff.
  • Demonstrates knowledge and application of HMC Mission, Vision and Values
  • Prepares work schedule of F&B and Banqueting Helper as well as daily allocation in accordance to Bayt Al Dhiyafah operation.
  • Managing the day to day operation of the food and beverage sections.
  • Assures that effective orientation and training for new staff and experienced staff are planned and implemented.
  • Conducts daily briefing for Food & Beverage staff, Attends and participates to other meeting as required by the management, Handling guest complaint in particular to the Food and Beverage section.
  • Monitors and controls internal forms and checklist, Monitors the temperature of equipment such as fridges, hotboxes and dishwashing machines and ensure that proper temperatures are met the standard.
  • Monitors the condition and cleanliness of storerooms, pantries, stewarding areas and F & B equipment, and requesting and receiving of food and stocks.
  • Ensures the set-up in meeting areas, buffet tables and restaurant areas are strictly followed as per Bayt Al Dhiyafah standards and monitors the quality and presentation of food and beverage products in restaurant and meeting areas.
  • Maintains reports including inventory of all stocks and submit when required and verifying the Food Temperature Checklist, Motivates, monitors, coaches and evaluates employees' performances.
  • Ensuring all chemicals that are being used in Bayt Al Dhiyafah are in order and with complete documentations, Ensuring all chemicals are monitored and available at all times.
  • Perform other duties as requested.

Front Desk Receptionist

Hamad Medical Corporation,Bayt Al Dhiyafah
12.2016 - 01.2017
  • Welcoming and answering inquiries and concerns of guests, on-call doctors and patients housed in Bayt Al Dhiyafah, Handling phone calls, Monitors and controls keys, Work hand in hand with F&B servers and duty officers, Monitors patient and doctor rooms, Ensuring meeting areas are ready for the meetings, conferences and events etc
  • For the following day, Filling out meeting areas' checklist, Assist with the needs of the guests, trainers and attendees, Recording the daily activity of facility in the 'Daily Activity Report', Handling incoming and outgoing documents, Monitoring lost and found items, Monitoring and ensuring the stationery items are available all the time, Emails correspondence, Perform endorsement to the next shift, Perform other duties as requested.

Waitress

Hamad Medical Corporation,Bayt Al Dhiyafah
09.2012 - 12.2016
  • Maintain high standard personal hygiene and proper wearing of uniform, Check and perform daily cleaning routine of equipment, crockery & cutlery, Ensuring meeting areas, buffet tables and restaurant are ready for the following day for meetings, conferences, and events etc., Receiving, checking temperature of the food, Ensuring meeting areas' buffet tables and restaurant are ready for breaks, Prepare endorsement reports and follow up on requests as required, Familiarize food menu of the day and address inquiries from guest, Address complaints following the chain of command, Filling in checklists, Provides excellent customer service to guests, VIP patients and non-VIP patient, Checking expiration dates of dry and wet food items, Perform general cleaning, deep cleaning and linen services, Perform inventories.

Room Service

Baguio Country Club
01.2005 - 08.2006
  • Maintain world class standard personal hygiene and proper wearing of uniform, Check and perform daily cleaning routine for assigned areas of responsibilities, Replenish supplies of toiletries, coffee, tea and mini bar items daily, Provide excellent customer service to VIP and non-VIP guests, Pre & Post inventories of cleaning equipment, Bed making.

Education

Tertiary -

BS Hotel and Restaurant Management, University of Baguio
Baguio City, Philippines

Secondary -

Zamboanga Del Sur National High School Main

Primary -

Camp Abelon Elementary School

Skills

  • Excellent Interpersonal skills
  • Service oriented quality and attitude
  • Ability to motivate a team
  • Strong communication Skills
  • Ability and experience in delivering on the job training
  • High ethical standards and professional demeanor
  • Team player that leads by example
  • Commitment to quality service and operational efficiency expertise
  • Ability to work under pressure
  • Motivational Techniques
  • Goal-Oriented
  • Staff Management
  • Operations Management
  • Training and mentoring
  • Customer Service Oriented
  • Problem-Solving Skills
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Organizational Skills
  • Team Collaboration
  • Team Leadership
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Decision-Making
  • Effective leader
  • Relationship Building
  • Self Motivation
  • Interpersonal Skills
  • Employee Relations
  • Continuous Improvement
  • Adaptability
  • Delegating Work
  • Operations Oversight
  • Delegation
  • Performance Improvement

Training

  • Safety Training
  • Welcome to Catering
  • Customer's Feedback is a Gift
  • The Customer and Team Let us be There
  • Personal Hygiene
  • Gung Ho
  • Material Safety Data Sheet
  • Time Management
  • Supervisory Skills
  • Complaint Handling
  • Customer Service
  • Management and Leadership
  • Performance Management
  • Planning
  • Work Force Management
  • Instructional Design
  • World of Welcome
  • World of Service
  • World of Communication
  • World of Opportunities
  • Take the Lead
  • Coaching
  • Telephone Techniques
  • Basic Life Support
  • The ABC of Cheese-E-ness
  • Fire Safety Training (yearly attendance certification)
  • Hazardous Materials and Waste Management Training (yearly attendance certification)
  • Infection Control (3-year attendance certification)
  • A Systematic Approach to Training1
  • Conflict Prevention
  • Introduction to EQ
  • Introduction to Coaching
  • Skills Development Proper Grooming
  • Skills Development Skirting
  • Front Office Operations
  • Housekeeping Operations
  • Food and Beverage Operations
  • Customer Orientation Program
  • Junior Practicum (on the job training)
  • Senior Practicum (on the job training)

Timeline

Duty Manager Supervisor

Hamad Medical Corporation,Bayt Al Dhiyafah
05.2021 - Current

Duty Officer

Hamad Medical Corporation,Bayt Al Dhiyafah
01.2017 - Current

Front Desk Receptionist

Hamad Medical Corporation,Bayt Al Dhiyafah
12.2016 - 01.2017

Waitress

Hamad Medical Corporation,Bayt Al Dhiyafah
09.2012 - 12.2016

Room Service

Baguio Country Club
01.2005 - 08.2006

Tertiary -

BS Hotel and Restaurant Management, University of Baguio

Secondary -

Zamboanga Del Sur National High School Main

Primary -

Camp Abelon Elementary School

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MAEFLOR DUMLAO