Maegan Brown
Atlanta,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in medicine, banking and real estate industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Dealer Chat Representative
GM
08.2022 - 07.2024
- Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Utilized strong problem-solving skills to troubleshoot technical issues and provide solutions that met customer needs.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries via chat platform.
Analysts
Rutledge Consulting
02.2022 - 06.2024
- Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
- Conducted system analysis and implementation to maintain and improve computer systems.
- Leveraged big data technologies to manage large datasets efficiently while maintaining high levels of performance.
- Utilized machine learning algorithms to analyze historical data, leading to more informed strategy development.
Material Handler
USPS
01.2022 - 09.2022
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Kept storage areas organized, clean and secure to fully protect company assets.
- Received and unpacked shipments and new equipment as directed.
- Monitored production schedule to keep proper amount of inventory on hand.
- Packed items into appropriate containers for shipment.
Member Service Representative
Associated Credit Union
01.2019 - 09.2021
- Helped large volume of members every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Recommend products to members thoroughly explaining details.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
Credit Card Customer Service Representative
PNC Bank
09.2017 - 08.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Understood the importance of client financial needs.
- Received inbound calls related to credit and accounts receivable.
Assistant
Appraisal Realty
01.2015 - 07.2019
- Greeted guests in with friendliness and professionalism.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Assisted in marketing efforts by identifying prospects and cold calling to induce sales.
Education
Bachelor of Science - Computer Science
Georgia State University
Atlanta, GA06.2025
Associate of Science - Biology
Georgia State University
08.2020
Skills
- Verbal and Written Communication
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- POS Systems
- Data Entry and Maintenance
- Upselling Products and Services
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Time Management
- Task Prioritization
- Customer Account Management
- Calm and Professional Under Pressure
- Quick Typing
- CRM Software
- Problem-Solving
Timeline
Dealer Chat Representative
GM
08.2022 - 07.2024
Analysts
Rutledge Consulting
02.2022 - 06.2024
Material Handler
USPS
01.2022 - 09.2022
Member Service Representative
Associated Credit Union
01.2019 - 09.2021
Credit Card Customer Service Representative
PNC Bank
09.2017 - 08.2019
Assistant
Appraisal Realty
01.2015 - 07.2019
Bachelor of Science - Computer Science
Georgia State University
Associate of Science - Biology
Georgia State University