Maegan Brown
Atlanta,GA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Expertise in data interpretation, financial modeling, and risk assessment, ensuring informed decision-making and strategic planning. Known for collaborative approach and adaptability, consistently meeting team objectives and organizational goals. Proficient in utilizing financial software and tools to streamline processes and enhance accuracy. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Financial Analyst
Rutledge Consulting
02.2022 - 02.2025
- Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
- Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
- Streamlined financial reporting for better decision-making with clear, concise analysis and presentation.
- Trained junior analysts on best practices in financial modeling, contributing to a stronger overall team performance.
- Initiated process improvements that increased the efficiency of budgeting cycles while maintaining accuracy standards.
- Played a key role in annual audits by preparing detailed schedules, supporting documentation, and assisting auditors throughout the process.
Sales and Service Representative
General Motors Co
06.2022 - 07.2024
- Streamlined the sales process for increased efficiency, ensuring accurate record-keeping, timely follow-ups, and successful deal closures.
- Delivered product demonstrations tailored to clients'' specific requirements, showcasing features that would benefit their businesses directly.
- Conducted regular assessments of client satisfaction levels through customer surveys and feedback mechanisms to continuously improve service quality.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Achieved high levels of customer satisfaction by consistently meeting or exceeding response time targets.
Customer Service Representative
United States Postal Service
10.2021 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Teller and Member Service Representative
Associated Credit Union
03.2019 - 08.2021
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Fraud Support Representative
PNC Bank
12.2016 - 02.2019
- Maintained high levels of customer satisfaction with proactive follow-ups and clear communication.
- Managed escalated customer complaints, working closely with management to achieve satisfactory resolutions.
- Conducted regular reviews of support tickets to identify patterns and opportunities for optimization.
- Awarded Support Representative of the Month multiple times due to exceptional performance metrics.
- Reduced overall average handle time by identifying underlying root causes behind common user inquiries.
- Enhanced customer satisfaction by resolving technical issues and providing timely solutions.
Education
Bachelors Of Computer Science -
Georgia State University
Atlanta, GAAssociates Of Science -
Georgia State University
Atlanta, GA2020
Skills
- Microsoft Excel
- Financial and operational reporting
- Financial management
- Financial statement analysis
- High-quality customer service
- Call center customer service
- Analytical thinking
- Time management
- Flexible team player
- Advanced computer skills
- Friendly, positive attitude
- Customer service
- Problem-solving
Timeline
Sales and Service Representative
General Motors Co
06.2022 - 07.2024
Financial Analyst
Rutledge Consulting
02.2022 - 02.2025
Customer Service Representative
United States Postal Service
10.2021 - 05.2022
Teller and Member Service Representative
Associated Credit Union
03.2019 - 08.2021
Fraud Support Representative
PNC Bank
12.2016 - 02.2019
Bachelors Of Computer Science -
Georgia State University
Associates Of Science -
Georgia State University