Maegan Guzman
Levittown,NY
Summary
Experienced in customer service with strong problem-solving skills. Thrives in fast-paced environments, excels both independently and as a team player. Ambitious, highly organized, and skilled in Microsoft applications. Adaptable to high-pressure situations, accurate, and boosts team morale. Excellent communication and detail-oriented with a creative approach.
Overview
7
7
years of professional experience
Work History
Bartender
Miller's Ale House
2024.03 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Server
Miller's Ale House
2023.05 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Social Media Marketing Manager
Brooklyn Delights Bakery
2022.04 - 2023.04
- Boosted brand awareness by developing and implementing targeted social media campaigns.
- Increased website traffic through effective content creation and search engine optimization strategies.
- Managed multiple social media platforms for increased engagement and audience growth.
- Increased audience engagement through the development of tailored content for each platform.
- Managed social media accounts, ensuring timely responses to comments and messages from the community.
Cashier
Brooklyn Delights Bakery
2022.01 - 2023.04
- Helped customers complete purchases, locate items and join reward programs.
- Created price tags and merchandise signs.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in drawers at beginning and end of each shift.
- Answered calls, took messages and transferred calls to correct individuals.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Rewrote and reorganized site content to better position products and services.
- Uploaded content to TikTok to attract new customers.
Gymnastics Coach
Gymstars Gymnastics & Cheer Center
2021.09 - 2021.12
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Collaborated with coaches, students and administrators to run high-quality program.
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
Hostess
Riella's Homestyle
2020.02 - 2021.07
- Communicated with customers and management to guarantee that any concerns were promptly addressed and guests left satisfied.
- Seated and welcomed guests with positive attitude.
- Relayed messages to server and kitchen about any guests preferences or requirements.
- Completed all opening and closing tasks.
- Bussed tables when needed.
- Took reservations and to-go orders by phone, answered customer questions about hours, seating and menu information.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
- Managed over 50 customer calls per day
Assistant
Hanson Place Orthodontics
2017.06 - 2019.08
- Cleaned instruments for assistants to use.
- Assisted in lab by organizing tools for doctors and staff.
- Filed paperwork and sent out recall letters for receptionists and patients.
- Delivered administrative support to office staff, promoting excellence in office operations.
Education
BBA - Arts And Entertainment Management
Pace University
New York, NY05.2024
Diploma -
General Douglas MacArthur High School
Levittown, NY06.2021
Skills
- Self-Motivated
- Multitasking and Prioritization
- Fast Learner
- Active Listening
- Customer Service
- Conversational Spanish speaker
Timeline
Bartender
Miller's Ale House
2024.03 - Current
Server
Miller's Ale House
2023.05 - Current
Social Media Marketing Manager
Brooklyn Delights Bakery
2022.04 - 2023.04
Cashier
Brooklyn Delights Bakery
2022.01 - 2023.04
Gymnastics Coach
Gymstars Gymnastics & Cheer Center
2021.09 - 2021.12
Hostess
Riella's Homestyle
2020.02 - 2021.07
Assistant
Hanson Place Orthodontics
2017.06 - 2019.08
BBA - Arts And Entertainment Management
Pace University
Diploma -
General Douglas MacArthur High School
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