Maegan Johnson
Lexington,KY
Summary
Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. An organized and dependable candidate successful at managing multiple priorities with a positive attitude. With willingness to take on added responsibilities to meet team goals. Dedicated in office and out of office professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Chiropractic Assistant
Revive Chiropractic Centers
Lexington, KY
02.2021 - Current
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled patient appointments for busy chiropractic practice .
- Collected and documented patient medical information such as blood pressure and weight.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Input patient data into computer system using [Software] and checked information for accuracy.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Maintained detailed records of test results by entering data and patient information into computer.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Oriented and trained new staff on proper procedures and policies.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Front Desk Receptionist
Top Seed Tennis Club
Lexington, KY
03.2021 - 09.2022
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Kept accounts in balance and ran daily reports to verify totals.
- Transcribed phone messages and relayed to appropriate personnel.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Used internal software to process reservations, check-ins and check-outs.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Marketing Associate
Revive Chiropractic Centers
Lexington, KY
10.2021 - 02.2022
- Used online and community outreach marketing techniques to maximize brand exposure and maintain existing customer loyalty.
- Planned and executed events and marketing programs to increase qualified leads.
- Developed marketing strategies and resolved problems to drive sales.
Hostess
Tilted Kilt Pub & Eatery
Lexington, KY
11.2020 - 04.2021
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Informed servers of newly seated parties for speedy service.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Documented reservations and communicated changes to guests.
- Monitored seating area and checked restrooms regularly to keep spotless.
Cashier
Walgreens
Lexington, KY
03.2020 - 11.2020
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Processed customer refunds and exchanges according to established guidelines.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Reviewed new promotions and monitored price changes.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Tallied cash drawer at beginning and end of each work shift.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Checked personal identifications during alcohol and tobacco sales.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Created price tags and merchandise signs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Server
Cracker Barrel Restaurant
Frankfort, KY
08.2018 - 01.2020
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Answered customers' questions, recommended items and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Processed orders and sent to kitchen employees for preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Bachelor of Science -
University of Kentucky
Lexington, KY05.2023
High School Diploma -
Western Hills High School
Frankfort, KY05.2019
Skills
- Updating Medical Records
- Dictation and Transcription
- Cleaning and Organizing
- Supply Management
- Problem Anticipation and Resolution
- Multitasking and Prioritization
- Decision Making
- X-Ray Processing
- Appointment Scheduling
- Time Management
- Examination Preparation
- Check-In and Check-Out Procedures
- Patient Relations
- Completing Insurance Forms
- Clear Communication
- Procedure Assistance
- Payment Processing
- Managing Medical Laboratory Equipment
- Vitals Collection and Documentation
- Willingness to Learn
- Conflict Resolution
- Patient Chart Tracking
- Data Entry
- Relationship Building
- Data Analysis
- Flexibility and Adaptability
- Records Management
- Customer Service-Oriented
- Microsoft Office Suite
- Courteous and Professional
- Scheduling and Calendar Management
- Customer Complaint Resolution
- Administrative Support
- Data Entry and Database Software
- Computer Proficiency
- Multi-Line Phone Systems
- Verbal and Written Communication
- Attention to Detail
- Team Collaboration
- Automated and Manual Data Entry
- Equipment Troubleshooting
- Positive Attitude
- Word Processing
- Basic Math
- Spreadsheet Tracking
Timeline
Marketing Associate
Revive Chiropractic Centers
10.2021 - 02.2022
Front Desk Receptionist
Top Seed Tennis Club
03.2021 - 09.2022
Chiropractic Assistant
Revive Chiropractic Centers
02.2021 - Current
Hostess
Tilted Kilt Pub & Eatery
11.2020 - 04.2021
Cashier
Walgreens
03.2020 - 11.2020
Server
Cracker Barrel Restaurant
08.2018 - 01.2020
Bachelor of Science -
University of Kentucky
High School Diploma -
Western Hills High School
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