Maegan Livengood
Kannapolis,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Assistant Financial Center Manager
Bank of America
Concord, NC
05.2021 - Current
- Analyzed customer feedback data to identify areas of improvement in service quality.
- Ensured compliance with all applicable laws, regulations, policies, and procedures related to banking operations.
- Identified areas of improvement within the financial center's processes and developed solutions accordingly.
- Implemented new systems, policies, procedures as necessary to improve operational effectiveness.
- Analyzed customer needs to identify and recommend appropriate banking products and services.
- Monitored cash levels in ATMs and replenished as needed.
- Provided assistance in resolving customer complaints and inquiries in a timely manner.
- Assisted customers with opening new accounts, processing loan applications, making deposits and withdrawals.
Assistant Manager
Aeropostale
Charlotte, NC
04.2018 - Current
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel
- Enforced company policies and procedures to strengthen operational standards across departments
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy
- Delegated daily tasks to team members to optimize team productivity
- Coached and mentored employees by delivering training, guidance and performance monitoring
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Assistant Manager
Bath & Body Works
Charlotte, NC
06.2017 - 03.2018
- Enhanced sales by implementing merchandising and promotional improvements
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand
- Drove operational efficiency, building customer rapport to foster loyalty and increase sales
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies
- Collaborated with store manager to develop strategies for achieving sales and profit goals
- Managed personnel scheduling, facilitating adequate coverage to meet demand
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Directed and led employees, supervising activities to drive productivity and efficiency.
Store Manager
Aeropostale
Concord, NC
06.2011 - 05.2017
- Conducted staff evaluations and determined promotions and realignments or reductions in workforce
- Corrected operational discrepancies by developing and executing process improvements
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
- Built loyal customer base by delivering excellent service and stocking in-demand products
- Coached and empowered employees by creating and sharing motivational vision plans
- Trained employees on store security, monetary procedures and customer service expectations
- Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers
- Oversaw POS operations and cash management to reduce errors
- Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
Education
High School Diploma -
Jesse C. Carson High School
06.2011
Some College (No Degree) -
Catawba College
Skills
- Product and service knowledge
- Retail operations management
- Customer relations
- Staff training and development
- Merchandising
- Customer Experience Management
- Banking Operations
- Operational Reporting
- Critical Thinking
Timeline
Assistant Financial Center Manager
Bank of America
05.2021 - Current
Assistant Manager
Aeropostale
04.2018 - Current
Assistant Manager
Bath & Body Works
06.2017 - 03.2018
Store Manager
Aeropostale
06.2011 - 05.2017
High School Diploma -
Jesse C. Carson High School
Some College (No Degree) -
Catawba College
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