Maegan Martin
Athens,TX
Summary
Dedicated to learning, growing, and succeeding in any industry. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Multi-task-oriented Multidisciplinary professional demonstrating key techniques in policy, procedure, and process improvement initiatives to reduce labor, boost productivity, and maintain quality in all aspects of administrative support. Multitasker with exceptional abilities in material organization and task prioritization. Focused on customer service. Strong customer service skills and the ability to resolve conflicts and issues. Overall morale and productivity are boosted by experience in policy development and staff management procedures. Deadline-oriented Open and direct communicator who is dedicated to providing top-notch support. Dedicated Oral and written communication, team leadership, and relationship-building skills are all strengths. Solid understanding of all front-office responsibilities. Successful in meeting and exceeding business objectives while satisfying customer needs. Bringing exceptional communication and time management skills to the table. Dependable, Adaptable, Mature, Service-driven, Positive, upbeat, and dependable team player who approaches routine and complex problems analytically, resourcefully, and adaptably.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Life and Health Insurance Agent
American Income Life Insurance Company
Athens, TX
02.2024 - Current
- Provided customer service to clients through phone and email communication.
- Developed customer relationships and ensured satisfaction with services.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
- Assisted customers with placing orders, answering questions about products, pricing, availability, product uses and credit terms.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
- Utilized computer systems for tracking, information gathering and and or troubleshooting.
- Attended team meetings regularly to discuss updates on products, services and policies changes.
- Participated in ongoing training programs related to job duties or responsibilities.
- Solicited and scheduled meetings with potential clients to build roster.
- Drafted contracts, purchase agreements, closing statements and leases.
- Created professional sales presentations to effectively communicate product quality and market comparisons.
- Identified potential buyers through cold calling.
- Prepared and delivered sales presentations.
- Explained financial requirements and analytical data to potential buyers and sellers.
- Developed and presented purchase offers to sellers for consideration.
Special Education Paraeducator
ISD
Athens, TX
08.2022 - Current
- Worked with the teacher to create a unique classroom environment that met the needs of the students
- Kept track of behaviors, interventions, and outcomes
- Alerted the instructor to any issues or student behavior that needed to be addressed
- Made the instructor aware of any issues or student behavior that needed to be addressed
- Maintained effective relationships with students, teachers, staff, and parents in order to promote student and program growth
- Assisted special education teachers in providing critical services to people with disabilities
- Was an important part of delivering individualized services and assisting with instruction
- Kept track of student behaviors, interventions, and outcomes so that the lead teacher could address any issues that arose
- Created materials for group and one-on-one instruction
- Oversaw a class of [10] students when the instructor was out of the room
- Escorted students to and from the restroom, field trips, the cafeteria, and the playground.
Human Resources Generalist
Platinum Cottages
Malakoff, TX
08.2020 - 04.2021
- Conducted new hire orientation sessions and onboarding activities to ensure successful transition into the organization.
- Developed and maintained job descriptions, performance evaluation forms, employee handbooks, and other HR related documents.
- Coordinated employee benefits including health insurance plans, 401k savings plan, vacation and sick leave policies and other programs.
- Performed data entry of employee information in HRIS system for accurate record keeping.
- Managed payroll processing functions including timekeeping records, deductions and tax withholding calculations.
- Advised managers on effective methods for handling disciplinary actions or terminations when necessary.
- Evaluated job applications received from potential candidates against established criteria for job qualifications.
- Monitored attendance records to track tardiness or absences in order to enforce attendance policies.
- Responded promptly to inquiries from internal staff members regarding employment matters.
- Maintained records of payroll forms, leave notifications, employee files, benefits information and workers' compensation files.
- Conducted background checks, reference checks and employment verification.
- Conducted employee hiring and exit interviews.
- Organized employee schedules, department phone lists and business card orders.
- Addressed harassment allegations, work complaints or other employee concerns.
- Administered employee benefit plans.
Education
Some college -
Trinity Valley Community College
04.2024
Certification in Cosmetology -
Trinity Valley Community College
05.2017
High school diploma -
Athens High School
05.2010
Skills
- Positive Attitude
- Multi-line phone proficiency
- Critical thinking
- Group and individual instruction
- Social and group settings
- Microsoft Office
- Budgeting
- Financial leadership
- Personable and outgoing
- Customer service
- Accurate and detailed
- Scheduling
- Articulate and well-spoken
- Conflict resolution
- Data entry
- Flexible
- Documentation and reporting
- Customer communication
- Recordkeeping proficiency
- HIPAA compliance
- Customer relations and communications
- Conflict management
- Payroll
- Leadership
- HIPAA
- Accounts payable/ receivable
- Internet savvy
- Public Speaking
- Problem-solving skills
- Product Sales
- Critical Thinking
- Sales closing
Certification
Licensed Health and Life Insurance Agent
Timeline
Life and Health Insurance Agent
American Income Life Insurance Company
02.2024 - Current
Special Education Paraeducator
ISD
08.2022 - Current
Human Resources Generalist
Platinum Cottages
08.2020 - 04.2021
Some college -
Trinity Valley Community College
Certification in Cosmetology -
Trinity Valley Community College
High school diploma -
Athens High School