Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Maegan Morris

Maegan Morris

Millsboro,DE

Summary

Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Organized decision-maker and strategic planner with top-notch interpersonal and communication skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

General Manager

Jersey Mike's Subs
Salisbury, MD
05.2024 - Current
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.

Dispatcher

Seaside Plumbing INC
Berlin, MD
03.2023 - 05.2024
  • Received and dispatched calls for emergency services.
  • Updated records of driver locations, delays, and cancellations.

  • Provided customer service support to customers over the phone and by email.
  • Handled customer inquiries and complaints in a timely manner.
  • Identified customer needs and provided appropriate solutions.
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Assigned drivers to appropriate routes based on customer needs.
  • Provided timely updates to customers regarding their orders or requests.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Resolved customer complaints related to service issues or delays.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Kept detailed and updated records of calls in physical and electronic databases.

<ul><li>Executed food safety standards by coaching and training in the moment</li><li>Excelled at food safety procedures and state standards</li><li>Reconciled monthly invoices of all vendors, credit card transactions for restaurant use, and all End of Month inventories</li><li>Received praise from multiple quality improvement inspectors and food/health safety inspections</li><li>Business administration and operations, hiring, onboarding, and data entry</li></ul>

Chick-fil-A
Millsboro, DE
02.2022 - 07.2022
  • Executed food safety standards by coaching and training in the moment
  • Excelled at food safety procedures and state standards
  • Reconciled monthly invoices of all vendors, credit card transactions for restaurant use, and all End of Month inventories
  • Received praise from multiple quality improvement inspectors and food/health safety inspections
  • Business administration and operations, hiring, onboarding, and data entry

<ul> <li>Assist in day-to-day operations of all customer-facing positions and responsibilities.</li> <li>Flexibility to transition to any needed position in the restaurant as needed to cover any labor issues or catering needs.</li> <li>Excelled and trained new hires in money handling and end-of-day reconciliation.</li> <li>Assisted in the training of new employees.</li> <li>Monitored employee performance and provided feedback on areas for improvement.</li> <li>Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.</li> </ul>

Chick-fil-A
Seaford, DE
06.2021 - 02.2022
  • Assist in day-to-day operations of all customer-facing positions and responsibilities.
  • Flexibility to transition to any needed position in the restaurant as needed to cover any labor issues or catering needs.
  • Excelled and trained new hires in money handling and end-of-day reconciliation.
  • Assisted in the training of new employees.
  • Monitored employee performance and provided feedback on areas for improvement.
  • Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.

<ul><li>Successful controlled inventory, waste/spoilage and shrink to show large gain in financial return</li><li>Predicting and contributing to controlling financial profits and margins</li><li>Interviewing, hiring, orientation and scheduling of team members</li><li>Acting COO for 6 months, in charge of entire operations of location</li></ul>

Chick-fil- A
Millsboro, DE
08.2019 - 04.2021
  • Successful controlled inventory, waste/spoilage and shrink to show large gain in financial return
  • Predicting and contributing to controlling financial profits and margins
  • Interviewing, hiring, orientation and scheduling of team members
  • Acting COO for 6 months, in charge of entire operations of location

<ul> <li>Successfully managed the training and development of teams in 3 training stores and 2 seasonal stores. Instrumental in the training and development of new associates hired to staff the new Bridgeville, DE, and Grasonville, MD locations.</li> <li>Proven ability to staff and maintain store teams of up to 50 associates.</li> <li>Driving sales in key performance categories through team involvement.</li> <li>Executing on process and expense controls to grow profitability, control shrink and spoilage, and manage labor costs.</li> <li>Successfully performed as a Fresh Food Manager (previous title used by Wawa) before promotion to Assistant General Manager.</li> <li>Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.</li> </ul>

Wawa
04.2011 - 08.2019
  • Successfully managed the training and development of teams in 3 training stores and 2 seasonal stores. Instrumental in the training and development of new associates hired to staff the new Bridgeville, DE, and Grasonville, MD locations.
  • Proven ability to staff and maintain store teams of up to 50 associates.
  • Driving sales in key performance categories through team involvement.
  • Executing on process and expense controls to grow profitability, control shrink and spoilage, and manage labor costs.
  • Successfully performed as a Fresh Food Manager (previous title used by Wawa) before promotion to Assistant General Manager.
  • Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.

Education

High School Diploma -

Rutherfordton, NC
Rutherfordton, NC
01.2003

Skills

  • Interviewing
  • Workers' Compensation
  • Microsoft Office
  • Profit & Loss
  • Operations Management
  • Loss Prevention
  • Merchandising
  • Interviewing
  • Workers' Compensation
  • Microsoft Office
  • Profit & Loss
  • Operations Management
  • Loss Prevention
  • Merchandising

Certification

  • Currently enrolled in Real Estate class via the CE Shop and KW Prep
  • Serv Safe

Timeline

General Manager

Jersey Mike's Subs
05.2024 - Current

Dispatcher

Seaside Plumbing INC
03.2023 - 05.2024

<ul><li>Executed food safety standards by coaching and training in the moment</li><li>Excelled at food safety procedures and state standards</li><li>Reconciled monthly invoices of all vendors, credit card transactions for restaurant use, and all End of Month inventories</li><li>Received praise from multiple quality improvement inspectors and food/health safety inspections</li><li>Business administration and operations, hiring, onboarding, and data entry</li></ul>

Chick-fil-A
02.2022 - 07.2022

<ul> <li>Assist in day-to-day operations of all customer-facing positions and responsibilities.</li> <li>Flexibility to transition to any needed position in the restaurant as needed to cover any labor issues or catering needs.</li> <li>Excelled and trained new hires in money handling and end-of-day reconciliation.</li> <li>Assisted in the training of new employees.</li> <li>Monitored employee performance and provided feedback on areas for improvement.</li> <li>Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.</li> </ul>

Chick-fil-A
06.2021 - 02.2022

<ul><li>Successful controlled inventory, waste/spoilage and shrink to show large gain in financial return</li><li>Predicting and contributing to controlling financial profits and margins</li><li>Interviewing, hiring, orientation and scheduling of team members</li><li>Acting COO for 6 months, in charge of entire operations of location</li></ul>

Chick-fil- A
08.2019 - 04.2021

<ul> <li>Successfully managed the training and development of teams in 3 training stores and 2 seasonal stores. Instrumental in the training and development of new associates hired to staff the new Bridgeville, DE, and Grasonville, MD locations.</li> <li>Proven ability to staff and maintain store teams of up to 50 associates.</li> <li>Driving sales in key performance categories through team involvement.</li> <li>Executing on process and expense controls to grow profitability, control shrink and spoilage, and manage labor costs.</li> <li>Successfully performed as a Fresh Food Manager (previous title used by Wawa) before promotion to Assistant General Manager.</li> <li>Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.</li> </ul>

Wawa
04.2011 - 08.2019

High School Diploma -

Rutherfordton, NC

Similar Profiles

CREATE PROFILE
Maegan Morris