Maegan Redmon
San Mateo,CA
Summary
A trustworthy administrative professional with strong customer service skills and work ethic who enjoys providing excellent support to clients and colleagues.
Overview
26
26
years of professional experience
Work History
Administrative Assistant
Accrediting Commission for Schools, WASC
Burlingame, CA
01.2023 - 10.2024
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Managed Salesforce database systems containing customer contact information.
- Handled incoming calls and directed callers to appropriate department or employee.
- Composed reports for the commissioners for them to review and use to base their recommendations on for accrediting schools.
ROI Specialist
CIOX Health
Redwood City, CA
12.2017 - 12.2022
- Contracted to work at Stanford Healthcare
- Proficient with phone communication and etiquette
- Data entered and compiled records with the EMR and paper chart functions with timely accuracy
- Followed HIPAA compliant rules and regulations with accuracy
- Improved the subpoena medical record release process with higher efficiency by transforming a four-person operation to one person
- Helped with patients obtaining their medical records from face-to-face window setup
- Sponsored with extra work/overtime if necessary
- Have trained multiple coworkers
- Obtained recognition from the Ciitizen disability records system program
Branch Service Specialist
Union Bank MUFG N.A
Menlo Park, CA
03.2016 - 12.2017
- Assisted in operations with cash handling, preparing, and bookkeeping with accuracy
- Organized money, paperwork, and client information securely and properly approved with retention schedules
- Completed transactions under government regulations
- Completed operational tasks such as ATM and vault transfers
- Handled foreign currency/checks exchange
- Achieved referral goals matching proper products for clients
Service Representative
UPS Store
Belmont, CA
10.2015 - 03.2016
- Established customer relations
- Developed techniques with printing, design, and computer/copier programs assisting customer needs
- Duties include packing, shipping, notary services, LiveScan fingerprinting services, mailbox management, and balance tills under company guidelines
CVS Teller
Dunbar Armored
Minneapolis, MN
01.2009 - 06.2015
- Worked in the cash vault department
- Extensive accuracy/precision and cash handling experience
- Sustained a high level of performance
- Aided in preparation of any Federal Reserve Bank Shipment
- Worked under security and proper company guidelines
- Tutored all levels of coworkers in all standards of cash transactions
Teller Supervisor
Guaranty Bank
Blaine, MN
01.2005 - 01.2009
- Established and maintained successful clientele in retail banking
- Processed various lending requests including auto, home, and personal loans (inclusive of closings and disbursements)
- Actively participated in extensive sales training to ensure goals have been met
- Practiced following and mentoring company's standards and regulations
- Performed opening and closing balancing procedures while maintaining standard security measures
- Balanced ATM services, teller work, and the cash vault with precision
- Regularly participated in numerous Guaranty Bank sponsored charity events and seminars
- In 2007, promoted to Teller Supervisor in the same location
- Mentored and trained coworkers of Guaranty Bank including management staff, customer service/salesmen, and other teller supervisors of different branches
- Contributed to the development of associate base through successful coaching and training, including the facilitation of daily team meetings to maintain a positive work environment
- Managed all cash flow operations of the main branch through ordering and shipping, transaction balancing, and discrepancy resolution
- Served as a subject-matter expert for all services, including but not limited to mortgage processing and approvals, lending procedures, promotional inquiries, and general bank operations
- Conducted regulated audits of transactions and duties on a daily basis
- Served as acting Manager of the main branch in the absence of existing leads
- Notary of the Public for two years
Assistant Branch Manager
Electronics Boutique/EB Games
Wichita, KS
06.1998 - 01.2005
- Served as a customer service representative at start
- Provided daily support to customers and management team in a variety of functions, including but not limited to general cashier duties and cash management
- In 2003, was promoted to Assistant Branch Manager at the same location
- Learned management skills in a high stress environment
- Worked with the Branch Manager for sales promotions/ideas, procedures, and activities to stimulate growth in a compact store
Education
High School Diploma -
Kapaun Mt Carmel
Wichita, KS06.2000
Bachelor of Arts - Accounting
Ashford University
Clinton, IASkills
- Computer and office equipment proficiency
- Software proficiency (MS Office, Epic EMR, etc)
- Cashiering and Sales
- 10-key calculations and data entry
- Salesforce database experience
- HIPAA and confidentiality
- Medical record keeping
- Customer service and interpersonal skills
- Mentoring and training experience
- Organizational skills (detail-oriented, efficiency)
- Verbal and written communication
- Quickly mastering new skills and applications
- Comfort working independently and as part of a team
Affiliations
- Pet sitter as a side hustle since I love taking care of animals.
References
References available upon request.
Timeline
Administrative Assistant
Accrediting Commission for Schools, WASC
01.2023 - 10.2024
ROI Specialist
CIOX Health
12.2017 - 12.2022
Branch Service Specialist
Union Bank MUFG N.A
03.2016 - 12.2017
Service Representative
UPS Store
10.2015 - 03.2016
CVS Teller
Dunbar Armored
01.2009 - 06.2015
Teller Supervisor
Guaranty Bank
01.2005 - 01.2009
Assistant Branch Manager
Electronics Boutique/EB Games
06.1998 - 01.2005
High School Diploma -
Kapaun Mt Carmel
Bachelor of Arts - Accounting
Ashford University
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