Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maegan Roby

Kansas City,MO

Summary

Certified 911 Communications Supervisor who offers demonstrated communication and multitasking abilities. Knowledgeable about documentation and dispatching systems. Works great under pressure and remains calm during emergencies. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

19
19
years of professional experience

Work History

911 Communications Supervisor

Kansas City Missouri Police Department
08.2012 - Current
  • Enhanced response times by streamlining call-taking procedures and prioritizing emergency situations.
  • Reduced employee turnover by implementing comprehensive training programs for new hires.
  • Improved interdepartmental communication by collaborating with police, fire, and EMS departments on joint initiatives.
  • Increased accuracy in dispatching resources with the implementation of a computer-aided dispatch system.
  • Developed and maintained policies and procedures to ensure compliance with regulatory standards.
  • Boosted team morale through regular performance evaluations and constructive feedback sessions.
  • Oversaw scheduling and staffing needs for a 24/7 operation, optimizing coverage during peak hours.
  • Ensured timely resolution of technical issues by coordinating with IT support staff on hardware and software maintenance.
  • Conducted ongoing quality assurance reviews to identify areas of improvement in call handling protocols.
  • Accessed federal and local law enforcement information databases, obtained information regarding criminal history and relayed such information to field staff.
  • Maintained contact with field units, accounted for location and status, tracked records of field calls and verified safety of field team members.
  • Assisted callers in emergency situations with appropriate information and support.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.

Correctional Officer

Jackson County Detention Center
06.2005 - 07.2012
  • Enhanced facility security by conducting regular inspections and addressing potential risks.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
  • Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
  • Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Enforced rules and regulations to maintain order among inmates.
  • Responded to emergency situations and de-escalated hostile confrontations.

Education

Criminal Justice

University of Missouri - Kansas City
Kansas City, MO

Criminal Justice

Metropolitan Community College - Kansas City
Kansas City, MO

Criminal Justice

University of Central Missouri
Warrensburg, MO

Northeast High School
Kansas City, MO
05.2002

Skills

  • Public Relations
  • Conflict Resolution
  • Organizational Skills
  • Training and Development
  • Team Leadership
  • Geographic Information Systems
  • Critical Decision-Making
  • Computer Proficiency
  • Multitasking Abilities
  • Radio Communications
  • Emergency Management
  • Interpersonal Skills
  • Call Center Operations
  • Active Listening
  • Customer Service
  • 911 System Information Databases
  • Prioritizing Situations

Timeline

911 Communications Supervisor

Kansas City Missouri Police Department
08.2012 - Current

Correctional Officer

Jackson County Detention Center
06.2005 - 07.2012

Criminal Justice

University of Missouri - Kansas City

Criminal Justice

Metropolitan Community College - Kansas City

Criminal Justice

University of Central Missouri

Northeast High School

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Maegan Roby