Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Commercial Lending Assistant
Sierra Central Credit Union
05.2021 - 10.2022
Ensured compliance with all regulatory requirements throughout the lending process, minimizing legal risks.
Documented borrower's information in loan processing system and resolved any discrepancies.
Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
Coordinated training programs for new hires to ensure consistency in service quality across the department.
Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
Assisted with timely loan closing and funding activities with efficient management of task checklists.
Server
Hard Rock Cafe
10.2019 - 05.2021
Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Team Member
Round Table Pizza, Inc
01.2017 - 10.2019
Addressed and resolved customer complaints in polite and professional manner.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Adhered strictly to uniform requirements while maintaining a professional and polished appearance at all times.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Proved successful working within tight deadlines and a fast-paced environment.
Answering 30+ calls daily.
Education
High School Diploma -
Albert Powell
Yuba City
06.2018
Skills
Data Collection
Customer Service
Cash Handling
Strong Work Ethic
Quality Control
POS operation
Fast Paced Environments
Timeline
Commercial Lending Assistant
Sierra Central Credit Union
05.2021 - 10.2022
Server
Hard Rock Cafe
10.2019 - 05.2021
Team Member
Round Table Pizza, Inc
01.2017 - 10.2019
High School Diploma -
Albert Powell
Similar Profiles
Alida MillerAlida Miller
Operations Manager at Sierra Central Credit UnionOperations Manager at Sierra Central Credit Union