Maegan D. Scorza
costumer service
Victorville,USA
Summary
Shop Manager with extensive experience in customer service and problem-solving, known for optimizing inventory management and operational processes. Proven ability to lead teams effectively, enhancing customer satisfaction and fostering a collaborative workplace.
Overview
9
9
years of professional experience
Work History
Shop Manager
A Country Rose Florist
Remote
01.2019 - 01.2023
- Customer Service
- Daily Phone, Text and Email Communication
- Troubleshoot and problem solve
- Process orders, refunds, price changes
- Filter calls for Owner
- Communicate with shop and delivery staff
- Administrative Project Management
- November 2018 - January 2019
- Platform Management- Lovingly, DoorDash, GrubHub, Clover, Social Media, Paychex
- Vendor Communication - place weekly orders and track invoices
- Staff Communication - update weekly meeting agendas
- Respond to Customer Reviews
- Reports - create for weekly meeting with owner
Administrative Assistant
Century21
Victorville, CA
09.2015 - 09.2018
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Process paperwork and communication with office team
- Staff Communication - update weekly meeting agendas
- Reports - create for weekly meeting and conversion reports
Administrative Assistant
REMAX
Riverside, CA
05.2014 - 07.2015
- Answer and filter calls, emails and mail communication
- Process paperwork and communication with office team
- Developed and maintained filing systems for confidential documents and records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Updated contact lists regularly when changes occur in employee status or contact information.
Education
H.S. Degree - High School Diploma
El Modena H.S.
Orange, CA06.1998
Skills
- Customer service
- Team leadership
- Inventory management
- Problem solving
- Time management
- Customer engagement
- Vendor engagement
- Point of sale systems
- Employee scheduling
- Sales tracking
Languages
English
Timeline
Shop Manager
A Country Rose Florist
01.2019 - 01.2023
Administrative Assistant
Century21
09.2015 - 09.2018
Administrative Assistant
REMAX
05.2014 - 07.2015
H.S. Degree - High School Diploma
El Modena H.S.
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