Maegan Smith
Palatine, Illinois,IL
Summary
I am hardworking and highly-motivated with customer service, multitasking and time management skills. I have a strong work ethic, with exceptional interpersonal skills and the desire to take on new challenges.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Talent Acquisition Manager
RELI Exchange
Schaumburg, IL
03.2023 - Current
- Evaluated applicants' skills and qualifications against job requirements.
- Built robust pipeline and diverse pool of candidates to meet current or future hiring needs.
- Assisted in Agency Partner recruitment, hiring and interview processes.
- Scheduled meetings with employees to address concerns and grievances.
- Maintained Applicant Tracking System records of all applicants through a CRM.
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
- Advertised and promoted open positions using social media and digital marketing procedures.
- Created and maintained positive relationships with hiring managers and management.
- Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Sourced, qualified and conducted screening interviews with job candidates.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Developed job postings to attract qualified talent.
- Scheduled presentations through Google Meet with qualified candidates.
Licensed Life and Health Insurance Agent
Lloyd Agencies/ American Income Life
Schaumburg, IL
02.2022 - 11.2022
- Worked with clients to find plans that would suit their and their family's needs
- Made phone calls and booked appointments to potential clients
- Participated in ongoing training programs related to job duties or responsibilities.
- Provided customer service to clients through phone and email communication.
- Developed customer relationships and ensured satisfaction with services.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Assisted customers with placing orders, answering questions about products, pricing, availability, product uses and credit terms.
- Upsold additional products or services when appropriate in order to meet sales goals.
- Attended team meetings regularly to discuss updates on products, services and policies changes.
Bartender
Rosati's Sports Pub
Hoffman Estates, IL
08.2019 - 10.2021
- Answered and took orders over the phone
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Cleansed glasses with sanitizing solution after each use.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Talked and interacted with customers
- Took food and drink orders and entered them into the POS system.
- Effectively multitasked within fast-paced environment.
- Greeted customers and provided excellent customer service.
Dining Sales and Service Manager
Luther Village
Arlington Heights, IL
10.2018 - 07.2019
- Created and managed staff schedules
- Interviewed and trained new staff
- Created monthly, weekly and daily menus for the dining rooms and resident boards
- Communicated and bonded with the residents
- In charge of creating, setting up and tending to in house and external catering
- Updated menus and prices in the software system on a daily, weekly and monthly basis.
- Developed and implemented strategies for increasing customer satisfaction.
- Analyzed resident feedback to identify areas of improvement in services and products.
- Provided training for new team members on resident service processes and procedures.
- Reviewed employee performance and provided constructive feedback.
- Resolved escalated resident complaints in a timely manner.
- Organized events
- Managed inventory
Owner
Mac's on Slade
Palatine, IL
07.2017 - 08.2018
- Kept records for production, inventory, income and expenses.
- Determined pricing for products or services based on costs and competition.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Interviewed, trained and supervised employees.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Created food and drink menus.
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Created marketing campaigns to attract new customers.
- Analyzed industry trends to develop competitive strategies.
- Maintained relationships with existing clients by providing superior customer service.
- Implemented quality assurance processes to ensure product excellence.
- Organized events such as trade shows and conferences.
- Reviewed legal documents related to business operations.
- Ensured compliance with local, state, and federal regulations.
- Developed policies and procedures for the organization.
- Provided direction and guidance to employees.
- Participated in meetings with investors regarding financing options for the company.
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Education
Harper College
Lloyd Agency/American Income Life
Skills
- Knowledgeable in Microsoft Word and Excel
- Proficent with Google Docs and Calendar
- Proficent with Google Meet and Zoom
- Excel in communicating and interacting with others
- Team player, detail oriented and organized
- Eager to learn and can adapt well to new situations
- Excellent written and verbal communication skills
- Recruitment
- Building partnerships
- Social Media Recruiting
- Candidate Sourcing
- Time management abilities
- Attention to Detail
- Self Motivation
- Problem-solving aptitude
- Adaptability
- Coaching and Mentoring
- Organizational Skills
- Multitasking
Certification
- Licensed in Life, Health and Accident
Timeline
Talent Acquisition Manager
RELI Exchange
03.2023 - Current
Licensed Life and Health Insurance Agent
Lloyd Agencies/ American Income Life
02.2022 - 11.2022
Bartender
Rosati's Sports Pub
08.2019 - 10.2021
Dining Sales and Service Manager
Luther Village
10.2018 - 07.2019
Owner
Mac's on Slade
07.2017 - 08.2018
Harper College
Lloyd Agency/American Income Life