Maegan Spitler
Gowen,MI
Summary
I am an organized and dependable candidate, successful at managing multiple priorities with a positive attitude. I have a willingness to take on added responsibilities to meet team goals. I am a hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Field Engineer or Remote Dispatch position. I am ready to help any team achieve company goals, am a detail-oriented team player with strong organizational skills and have the ability to handle multiple projects simultaneously with a high degree of accuracy. I aim to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Marvel Refrigeration
12.2022 - Current
- Assisting an average of around 100 customers per day, via phone and email in a timely manner.
- Effectively problem solving and updating customers, servicer, vendors, dealers and distributors.
- Order entry and tracking.
- Order returns, credit requests and part RMAs.
- Collaborate with shipping, purchasing and transport services.
- Warranty registrations and claim creating.
- Creating and dispatching warranty service calls.
- Work hand in hand with with Tech Support to pre-diagnose the issue, so that as much information possible is added in the dispatch notes to ensure quick resolution.
- Simple to moderate technical troubleshooting.
- Unit RMA writing, follow up and updates.
General Labor and Powder Coat Tech
Dicastal North America
08.2020 - 10.2022
- Mask raw wheels prior to entering the powder coat booth.
- Alert team of part change overs.
- Alert team of any issues, stopping the line to resolve issues if the arise.
- Set the powder coat booth settings per each run accordingly.
- Note any quality issues and report to management.
Remote Banking Customer Service/Call Center Representative
Fifth Third Bank
10.2020 - 08.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
- Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
- Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries, complaints, and issues.
- Recognized as a top performer on multiple occasions for achieving outstanding customer satisfaction ratings.
- Participated in quality assurance activities such as reviewing recorded calls for compliance with company standards.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Personal Banker
Huntington Bank
01.2019 - 10.2020
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Conducted regular audits of cash handling procedures, minimizing risk exposure for the branch.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
- Reconciled customer accounts and balanced daily transactions.
- Monitored accuracy of customer information in system.
- Activated new accounts and issued customer identification numbers.
- Collected customer information and completed new account forms.
- Presented new and additional products and services to existing customers.
- Verified customer identity and reviewed documentation for accuracy.
- Utilized customer relationship management software to provide accurate and complete customer service.
- Expanded customer base by consistently meeting referral goals through networking events and community outreach initiatives.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Processed deposits, withdrawals and ACH transfers accurately.
Business Owner/Cosmetologist
Self
09.2016 - 01.2019
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Conducted market research to inform product development decisions and identify potential growth areas.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Mentored junior cosmetologists on best practices within the industry ensuring consistency in quality across the team.
Education
License By State of Michigan - Cosmetology
Creative Image Salon
Saranac, MI11.2002
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Complaint resolution
- Microsoft Outlook
Timeline
Customer Service Representative
Marvel Refrigeration
12.2022 - Current
Remote Banking Customer Service/Call Center Representative
Fifth Third Bank
10.2020 - 08.2021
General Labor and Powder Coat Tech
Dicastal North America
08.2020 - 10.2022
Personal Banker
Huntington Bank
01.2019 - 10.2020
Business Owner/Cosmetologist
Self
09.2016 - 01.2019
License By State of Michigan - Cosmetology
Creative Image Salon