Summary
Overview
Work History
Education
Skills
Timeline
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Maegan Willimon

Easley,SC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

3
3
years of professional experience

Work History

Customer Service Manager

Hobby Lobby
08.2021 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Education

High School Diploma -

Easley High School
Easley
05.2022

Skills

  • Customer Service
  • Problem-Solving
  • Microsoft Outlook, Word, and Excel
  • Customer-focused
  • Training and mentoring
  • Team Building and Leadership
  • Effective workflow management
  • Exceptional telephone etiquette
  • Positive and Constructive Feedback
  • Product Knowledge
  • Meticulous attention to detail

Timeline

Customer Service Manager

Hobby Lobby
08.2021 - Current

High School Diploma -

Easley High School

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Maegan Willimon