Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
References
Timeline
Generic

Maegan Willimon

Easley,South Carolina

Summary

Detail oriented customer service representative with experience across multiple fields. Expertise in problem-solving and crisis management, demonstrating leadership within team dynamics to optimize workflow efficiency. Articulate and able to communicate effectively with superiors and colleagues on both routine and complex subject matters.

Overview

4
4
years of professional experience

Work History

Universal Banker II

Truist Bank
Greenville, SC
04.2025 - Current
  • Developed and maintained relationships with new and existing clients, enhancing customer loyalty and bank profitability.
  • Conducted outbound calls to follow up on leads generated from marketing campaigns.
  • Developed relationships with business owners to promote commercial banking services.
  • Balanced currency, coin and checks in cash drawers at ends of shifts and calculated daily transactions using computers or calculators.
  • Advised customers on how to use mobile banking applications effectively.
  • Attended weekly meetings with branch managers to discuss goals related to sales targets.
  • Maintained records of customer interactions and transactions in accordance with bank policies.
  • Cross-sold bank products such as debit cards, credit cards and overdraft protection plans to existing customers.
  • Performed fraud prevention duties by monitoring suspicious activity on customer accounts.
  • Provided customer service to clients by answering questions, resolving complaints and processing transactions.

MSA 1

Spero Financial
Anderson, South Carolina
11.2024 - 04.2025
  • Received payments by cash, check, credit cards, vouchers, or automatic debits.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Completed day-to-day duties accurately and efficiently.
  • Worked effectively in team environments to make the workplace more productive.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Customer Service Manager

Hobby Lobby
Easley, South Carolina
08.2021 - 11.2024
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Reduced customer complaints, proactively addressing issues, and implementing effective solutions.
  • Established a positive relationship with customers, managers, and customer service team members to maintain a positive and successful work environment.

Education

Some College (No Degree) - Business Administration

Tri-County Technical College
Pendleton, SC

Skills

  • Customer service
  • Data entry
  • Team building
  • Time management
  • Effective communication
  • Organization
  • Computer skills
  • Good Telephone Etiquette
  • Basic math
  • Multitasking Abilities
  • Analytical and critical thinking

Affiliations

  • Love of writing.
  • Theatre.
  • Cooking.
  • Volleyball.
  • Traveling.

Accomplishments

  • Student Council, Honors Society, and Teacher Cadets.

Languages

English
Native/ Bilingual

References

References available upon request.

Timeline

Universal Banker II

Truist Bank
04.2025 - Current

MSA 1

Spero Financial
11.2024 - 04.2025

Customer Service Manager

Hobby Lobby
08.2021 - 11.2024

Some College (No Degree) - Business Administration

Tri-County Technical College

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