Maegen Buckner
Overland Park,KS
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 9-year career. Goal-oriented leader with distinguished experience and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales.
Overview
10
10
years of professional experience
Work History
Sales Manager
Kin Insurance
05.2024 - Current
- Increased sales revenue by developing and implementing effective sales strategies.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Customer Service Manager
SelectQuote
11.2022 - 03.2024
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Actively listened to customers, handled concerns quickly, and escalated major issues.
- Defined clear targets and objectives and communicated to other team members.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Established team priorities, maintained schedules and monitored performance.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
Sales Manager
Everquote
03.2022 - 08.2022
- Promoted continuing education opportunities for sales team to bolster skills and add value to department.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Evaluated performance against goals and implemented appropriate development plans.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Coached leaders in important skills underpinning current leadership and management goals.
- Offered strategic feedback to direct leadership teams in operational decision-making and long-term planning.
- Transformed skills and success of individual leaders with one-on-one coaching sessions.
- Supervised staff of 15 personnel by implementing company policies, protocols, work rules and disciplinary action.
Sales Manager
GEICO
01.2015 - 09.2021
- Coached sales supervisors in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Held weekly meetings with director and staff to identify techniques to overcome sales obstacles.
- Reduced turnover by 50%
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Performed annual evaluations and reviews for large staff of employees.
- Introduced team contests and goals to enhance productivity and improve employee morale.
- Developed and implemented comprehensive business strategies and sales plans that complemented overall corporate operating plan.
- Trained and mentored 10+ new personnel hired to fulfill various roles.
- Identified workers with specific skill sets to recommend for promotions or raises
Education
Bachelor of Science - Business Administration
Upper Iowa University
Fayette, IA05.2022
Skills
- Goals and Performance
- Sales team training
- Staff Management
- Relationship building
- Verbal and written communication
Timeline
Sales Manager
Kin Insurance
05.2024 - Current
Customer Service Manager
SelectQuote
11.2022 - 03.2024
Sales Manager
Everquote
03.2022 - 08.2022
Sales Manager
GEICO
01.2015 - 09.2021
Bachelor of Science - Business Administration
Upper Iowa University
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