Maegen Eaches
Ironton
Summary
Dynamic Operations Administrator with a proven track record at Ontrac, excelling in customer engagement and staff training. Adept at resolving complex issues and fostering teamwork, I effectively coordinated meetings and maintained accurate records. Proficient in Excel, I ensure operational efficiency while nurturing positive employee relations.
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
22
22
years of professional experience
Work History
Assistant Manager
Cash Express, LLC
Russell
06.2024 - Current
- Coordinated team schedules and ensured adequate staffing levels for operations.
- Managed inventory levels and facilitated ordering processes for supplies.
- Developed training materials and led onboarding sessions for new staff.
- Handled opening and closing of cash drawers
- Bank deposits
- Hourly drawer counts
Operations Administrator
Ontrac
01.2019 - 06.2024
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Served as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
- Coordinated meetings for department both in office and remotely via Teams.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Technical Support Specialist
AT&T
12.2013 - 01.2019
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Resolved Number technical support inquiries per day.
- Documented support interactions for future reference.
- Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
- Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships.
- Recorded and maintained relevant notes for each client and work order.
- Walked individuals through basic troubleshooting tasks.
- Reduced response time with effective communication skills, ensuring customers received prompt assistance.
Billing Specialist
DIRECTV
02.2008 - 12.2013
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Office Manager
Lawrence County CAO
06.2004 - 02.2008
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Education
Diploma - College Prep
Ironton High School
Ironton, OHSkills
- Verbal and written communication
- Customer engagement
- Customer support
- Staff training
- Scheduling coordination
- Policy enforcement
- Document management
- Telephone etiquette
- Staff support
- Proficient in excel, word and PowerPoint
- Meeting coordination
- Record preparation
- Warehouse operations
- Customer relations
- Management
- Employee development
Timeline
Assistant Manager
Cash Express, LLC
06.2024 - Current
Operations Administrator
Ontrac
01.2019 - 06.2024
Technical Support Specialist
AT&T
12.2013 - 01.2019
Billing Specialist
DIRECTV
02.2008 - 12.2013
Office Manager
Lawrence County CAO
06.2004 - 02.2008
Diploma - College Prep
Ironton High School