Maegen Hawkins
Summary
Over ten years experience in customer service, skilled in proper phone etiquette, quick learner, task oriented, hard working, seeking career in reception, administrative assistant fields, or any other qualified positions.
Overview
8
8
years of professional experience
Work History
Information Technology Specialist
Ultimate IT Guys
08.2021 - 03.2024
- I helped fixed any issues with clients desk phones
- The phones that we worked with were office/desk phones for housing authorities across the states of Texas, Oklahoma, Arkansas, Nebraska, and more
- My job was to set up the customer account and set up the customers with their phones and configure them to the appropriate settings and preferences
- I was also responsible for updating several different housing authority websites of our clients
- I would update their board meetings, agendas, other special calendars or menus online such as meal on wheel
- I helped find internet for our more remote clients who may not have access to some of the more well known providers
- I assisted with training for the desk phones and helped with any problems our clients might be having and worked to get it resolved as quickly as possible.
Community Manager
Dobson Technologies
07.2019 - 03.2021
- I sold internet and VOIP phone systems to businesses in Weatherford, Clinton, and Elk City, Oklahoma
- I gave sales presentations to potential customers
- Made cold calls to set appointments with potential customers
- I negotiated pricing and contracts with new business customers and coordinated installs
- I am trained and proficient using the program Salesforce as well as excel and word.
Staffing Supervisor
Onin Staffing
05.2018 - 07.2019
- Recruitment of candidates for a number of different employers, hiring processes such as e-verify, background checks, drug screens, ensuring employee is getting paid, firing employees, payroll, general management of employees, advertising, problem solving, correspondence with upper level management, posting on job sites, scheduling interviews, conducting interviews, hosting job fairs, job counseling, business to business sales, proficient in Microsoft word and excel, currently using crystal reports for pay roll as well as other programs to maintain time management and efficiency.
Advertising Sales Representative
Minot Daily News
05.2016 - 10.2017
- Responsible for selling ads to customers of the Minot Daily News
- Creating and maintaining accounts
- Creating ads for submission and editing them to the customers satisfaction
- Making advertising proposals for a wide range of businesses in the Minot area
- Negotiating contracts for advertising
- Networking with local businesses in the community.
Education
BACHELORS - Business Marketing
Southwestern Oklahoma State University
Weatherford, OK05.2014
Skills
- ACCOUNT MANAGEMENT
- ACCOUNTS PAYABLE
- ADVERTISING
- COLD CALLING
- CUSTOMER SERVICE
- Sales
- Marketing
- Business Development
- B2B Sales
- Phone Etiquette
- VoIP
- Contract Negotiation
- Customer service
- Management
- Retail management
- Retail sales
- Salesforce
- Exceptional customer service skills, hard working, computer literate, task oriented, quick learner, familiar with accounts payable and receivables process, organized, and ready to work!
- IT Troubleshooting
- Information Security
- Device configuration
- Excellent interpersonal skills
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Information Technology Specialist
Ultimate IT Guys
08.2021 - 03.2024
Community Manager
Dobson Technologies
07.2019 - 03.2021
Staffing Supervisor
Onin Staffing
05.2018 - 07.2019
Advertising Sales Representative
Minot Daily News
05.2016 - 10.2017
BACHELORS - Business Marketing
Southwestern Oklahoma State University