Maeghan Lee
Alaska Airlines
Kent
16
years of professional experience
Proficient in managing irregular operations and resolving escalated social care issues. Utilizes strong decision-making and collaborates with teams to ensure swift guest resolutions. Maintains composure in high-pressure environments while fostering effective communication and delivering superior service. Focused on enhancing guest experiences through strategic problem-solving.
Work History
Social Care Agent
10 Years 2 Months- Reservations June 2016-February 2017
- Customer Care Backup Specialist 2018-2020
- Social Care Backup Specialist October 2024-Present
Service Desk
6 Years 3 Months- Delivered exceptional customer service by assisting clients with inquiries in a professional manner.
- Managed multiple incoming phone calls efficiently using a multi-line system to assist customers.
6 Months
- Write ad copy content
- Marketing via social media
Marketing & Communications Intern
1 Year 5 Months- Ensured accuracy and consistency in written documents to enhance communication.
- Coordinated marketing projects from inception to completion to ensure timely delivery.
- Supported marketing department by organizing schedules, documents, and communications.
Education
Bachelor of Arts - Communication, Writing Studies
Associate in Arts - Communications
- Certificate in Gender Studies
- Certificate in Communication Studies
Skills
HTML & CSS
Wordpress
Certificate in Web Design
Microsoft Office Suite
Microsoft Access
Adobe InDesign
Adobe Photoshop
Conflict Resolution
Sabre
Data Entry
Rain
Western Washington University
Customer Feedback Analysis
Interests
Hiking
Dog Lover
Cooking
Gardening
Timeline
Social Care Agent
Alaska Airlines
06.2016 - CurrentRead More
Dows Inc.
07.2015 - 01.2016Read More
Marketing & Communications Intern
Bellingham Technical College
03.2013 - 08.2014Read More
Service Desk
Bellingham Food Co-op
03.2010 - 06.2016Read More
Green River Community College
Associate in Arts from Communications
Read More
Western Washington University
Bachelor of Arts from Communication, Writing Studies
Read More