Maeghan Yanez
Leonard
Summary
Dedicated and highly adaptable Operations Professional with nearly nine years of experience leading office management, administrative support, and team coordination—primarily within the mental health field. Recognized for a strong focus on collaboration, strategic planning, and delivering results in fast-paced, high-volume environments. Adept at optimizing operations, driving process improvements, and managing cross-functional teams in both remote and in-office settings. Skilled in project management, personnel oversight, and performance management, with a proven ability to foster a positive, productive work culture. Valued for strong organizational and communication skills, I thrive in both autonomous and team-driven roles, consistently ensuring accuracy, efficiency, and alignment with organizational goals.
Overview
9
9
years of professional experience
Work History
Screening Department Manager&Lead Psychometrician
Rochester Center for Behavioral Medicine/Dr. Young
06.2023 - 06.2025
- Managed day-to-day department operations in a fast-paced, high patient volume environment at one of Michigan’s top outpatient mental health facilities.
- Collaborated with and reported directly to CMO and CEO on screening department progress, process/workflow updates and impacts of, rates of improvement, new projects, project deadlines, ect.
- Supported clinical decision implementation in collaboration with the CMO and Screening Director.
- Partnered cross-functionally with various departments including clinical team, administrative team, billing team to identify areas improvement to drive efficiency.
- Promptly resolved patient complaints while prioritizing patient satisfaction and loyalty.
- Monitored and processed customer/patient feedback, took ownership of customer issues,and followed problems through until resolution with composure, compassion, and empathy.
- Reduce customer/patient complaints, proactively addressing issues and implementing effective solutions.
- Remotely managed a team of 5-6 psychometrician professionals and organized teams’ workloads using GoogleSuite and E-Medical Notes (EMN) ensuring deadlines are met/exceeded satisfactorily, while employee morale and satisfaction are maintained.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating target action plans.
- Drove operational excellence by optimizing workforce management, workflows, and team performance.
- Completed Onboarding and Offboarding of psychometrician including approving resumes, interviewing and hiring.
- Cross-Trained over 30 psychometrician professionals with administrative roles to improve organizational goals.
- Designed and led virtual training modules to reduce trainer/trainee burnout and turnover rate, successfully created a team of high-performing professionals.
- Completed research related tasks assigned by the CMO, CEO, and Screening Director.
- Maintained screening team report templates for company-wide use, important confidential documents, timelines, assessments, and screening department website.
- Determined areas of weakness and developed plans for improvement for patient and employee interfaces using data-driven methods resulting in mass elimination of company-wide bottlenecks and an increase in cross-functional efficiency and satisfaction amongst patients, clinicians, and screening team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed, led and managed multiple cross-functional projects and operational developments positively impacting the entire clinic such as the RCBMetrics MindMetrix+ project, that resulted in an efficient streamlined patient and psychometrician process reducing patient fatigue, improving testing times and patient completion rates, and greatly reducing wait times between Diagnostic Screening and receiving medication from 8+ weeks to 3-5 days.
- Used data-driven decision making to determine areas of improvement to drive patient satisfaction, patient screening completion rates, department revenue, and overall efficiency.
- Performed and managed customer and employee technical support, promptly resolving issues and tracking trends using data-driven methods in technical issues to determine areas of improvement within the process, department, and clinic.
- Developed and implemented departmental process changes doubling report production.
- Created powerpoints for clinic-wide team meetings using extracted data.
- Scheduled and led department virtual meetings, creating agendas, collaborating with team members to prioritize team initiatives.
- Managed time efficiently in order to complete projects, tasks and daily roles exceeded deadlines.
- Maintained organized filing systems and internal records using HIPAA compliant GoogleSuite and E-Medical Notes (EMN).
- Proficient in Microsoft Office Suite and collaboration tools such as Team, Zoom, and Slack.
- Demonstrated excellent multi-tasking skills by maintaining roles and tasks as manager, lead and psychometrician simultaneously while working remotely.
Lead Psychometrician
Rochester Center for Behavioral Medicine/Dr. Young
07.2018 - 06.2025
- Led day-to-day department operations in a fast-paced, high patient volume environment at one of Michigan’s top outpatient mental health facilities.
- Served as a direct liaison between the Chief Medical Officer, Chief Executive Officer, and Screening Department.
- Reported directly to Screening Director.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Evaluated staff/team performance and enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced test reliability by implementing rigorous quality control measures in the psychometric assessment process.
- Researched new assessment tools for Diagnostic Screening Process, completed testing of assessments to identify strengths/weakness for patient and employee interfaces, compiled data and feedback into a report and reported findings to leadership.
- Developed training materials for colleagues and clients on proper administration procedures, promoting accurate implementation of psychometric assessments.
- Consulted with clinicians and screening directors to create customized assessments tailored to specific learning objectives and performance standards.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Boosted organizational efficiency with meticulous record keeping and accurate data entry.
- Led a team of 6 professionals through various process developments, providing support and training sessions to increase cohesiveness and maintaining consistency amongst data output and report writing.
- Evaluated existing assessment tools for potential bias or deficiencies, recommending revisions as needed to ensure fair measurement outcomes for all participants.
- Spearheaded efforts to integrate technology into the assessment process, exploring innovative approaches such as computerized adaptive testing and digital administration platforms.
- Promptly organized and led screening procedure transformation during the global COVID-19 pandemic from in-person paper and pen assessments to a remote screening process using Adobe PDF's without stalls in screening process.
- Managed department inventory among several suppliers using Microsoft ExcelSheets to track pricing of assessments, created reports to track fluctuations in cost of supplies, and determined alternative solutions.
- Successfully transitioned company-wide training initiatives from in-person to virtual formats during the COVID-19 pandemic, maintaining high engagement levels among participants.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
- Troubleshoot department software and liaise with vendors for technical support.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Led administrative support efforts, including scheduling, meeting coordination, and patient communication.
- Ensured compliance with HIPAA regulations and industry best practices in patient data management.
- Maintained up-to-date templates by making necessary edits using GoogleSuite as directed by licensed clinical staff to ensure consistency across all team members reports.
- Recommended staffing needs and provided suggestions to Screening Director, Human Resources, and CEO.
- Enhanced company efficiency by identifying bottlenecks in processes and proposing effective solutions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Psychometrician
Rochester Center for Behavioral Medicine/Dr. Young
08.2017 - 07.2018
- Administered and hand-scored diagnostic screening assessments to adults, adolescents, and children paper-and-pen based and computerized tools.
- Scored and synthesized hand-scored and computer-scored data into 15-20 comprehensive reports using Microsoft Word for clinical use.
- Contributed to the development of assessment procedures, enhancing efficiency in data collection.
- Conducted psychological assessments to accurately diagnose mental health disorders and inform treatment strategies.
- Trained and supported new staff members in assessment protocols and system usage.
- Experienced with a variety of 50+ psychological and standardized tests, including in-person administered and virtually administered assessments.
Office Administrator & Medical Records Coordinator
Rochester Center for Behavioral Medicine/Dr. Young
08.2016 - 07.2017
- Acted as Medical Assistant reporting directly to Chief Medical Officer, Dr. Young.
- Managed and scheduled calendars for 60+ clinical staff and managed high-volume patient appointments using EMedicalNotes (EMN).
- Performed administrative tasks, including document management, patient check-in, and records maintenance.
- Served as the primary point of contact for patient inquiries via phone, email, and in person.
- Assisted in onboarding and training administrative staff for front desk operations.
- Processed patient payments and insurance documentation through an online billing system.
- Maintained and organized patient medical records in compliance with HIPAA and healthcare regulations.
- Worked effectively in a fast-paced environment, while prioritizing and completing several high-functioning tasks.
Education
Bachelor of Arts - Psychology
Oakland University
Rochester04-2017
Skills
- Operations and Project Management
- Project & Process Improvement
- Process Optimization & Operational Efficiency
- Team leadership & Staff Development
- Communication and Cross-Functional Collaboration
- Customer Relationship Management
- Strategic Problem-Solving & Account Support
- Strategic Planning & Execution
- Training and Mentoring
- Organizational Skills and Attention to Detail
- Computer Skills
- Proficient in EMN, Microsoft Suite, GoogleSuite, Qualtrics XM, Zoom, MindMetrix, AwardCo, Avachato, Slack,
Timeline
Screening Department Manager&Lead Psychometrician
Rochester Center for Behavioral Medicine/Dr. Young
06.2023 - 06.2025
Lead Psychometrician
Rochester Center for Behavioral Medicine/Dr. Young
07.2018 - 06.2025
Psychometrician
Rochester Center for Behavioral Medicine/Dr. Young
08.2017 - 07.2018
Office Administrator & Medical Records Coordinator
Rochester Center for Behavioral Medicine/Dr. Young
08.2016 - 07.2017
Bachelor of Arts - Psychology
Oakland University
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