Maehagony Done
Jonesboro,AR
Summary
Dynamic professional with a proven track record at Riceland Foods Inc., excelling in system monitoring and team leadership. Expert in enhancing operations and staff development, significantly improving control room functionality. Skilled in customer service and technical troubleshooting, adept at fostering growth and efficiency. Achieves remarkable outcomes by leveraging technical knowledge and interpersonal skills.
Overview
5
5
years of professional experience
Work History
Control Room Operator A
Riceland Foods Inc.
06.2022 - 05.2024
- Managed crisis situations calmly under pressure, collaborating with team members to resolve problems quickly while minimizing potential impacts on operations.
- Performed emergency operations to shut down faulty equipment, maintain electric service and safeguard station machinery.
- Ensured smooth transitions between shifts by maintaining clear communication lines with colleagues and providing comprehensive briefings on relevant issues.
- Demonstrated adaptability during periods of change, embracing new technologies or methodologies to improve overall control room functionality.
- Inspected plant activities on screens and computers to identify and troubleshoot issues.
- Increased plant performance by continually refining operating procedures based on real-time data analysis.
- Played a key role in the development of junior operators through mentoring initiatives, sharing expertise gained from years of experience in the field.
Scheduler
Lifepoint Health
12.2021 - 05.2022
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Maximized efficiency in project delivery through strategic prioritization of tasks based on urgency, complexity, and available resources.
- Demonstrated adaptability in managing diverse project types by tailoring scheduling methodologies to suit unique requirements and constraints.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Customer Service Representative
VISA Global
04.2020 - 02.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Maintained up-to-date knowledge of product and service changes.
Manager in Training
Journeys
10.2019 - 04.2020
- Enhanced team performance by implementing effective training strategies and management techniques.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
- Implemented innovative sales strategies to drive revenue growth and surpass company goals.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Fostered a collaborative work environment by encouraging open communication among team members and promoting teamwork initiatives.
Front of House Associate
Chick-fil-A
03.2019 - 11.2019
- Answered telephone to make reservations and take orders.
- Remembered, recited and promoted variety of menu items.
- Offered guests choice of seating and escorted to appropriate table.
- Maintained a clean and inviting environment for guests, ensuring a positive dining experience.
- Trained new hires on front of house procedures, contributing to a cohesive team dynamic.
- Developed strong rapport with returning guests, fostering loyalty and repeat business.
Education
Bachelor of Science - IT Management- Business Administration
Western Governors University
Salt Lake City, UT05.2025
GED -
Arkansas State University - Newport
Jonesboro, AR11.2020
Skills
- System monitoring
- Incident Reporting
- Security camera monitoring
- Remote Troubleshooting
- Technical knowledge
- Data Entry
- Team Leadership
- Staff Training and Development
- Operations Management
- Sales Techniques
- Customer Service
- Computer Skills
- Help Desk Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursTimeline
Control Room Operator A
Riceland Foods Inc.
06.2022 - 05.2024
Scheduler
Lifepoint Health
12.2021 - 05.2022
Customer Service Representative
VISA Global
04.2020 - 02.2021
Manager in Training
Journeys
10.2019 - 04.2020
Front of House Associate
Chick-fil-A
03.2019 - 11.2019
Bachelor of Science - IT Management- Business Administration
Western Governors University
GED -
Arkansas State University - Newport