Mae (Jenny) Saetern
Portland
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Owner
Kasoy & Co., LLC
04.2019 - 12.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.
Patient Account Representative
Providence Health & Services
12.2012 - 12.2018
- Established strong relationships with insurance company representatives allowing successful negotiation on behalf of patients.
- Supported financial objectives by reviewing credit balances, refunding overpayments, and negotiating payment plans as needed.
- Provided exceptional customer service while addressing concerns from patients regarding their accounts or insurance coverage.
- Improved team performance by providing ongoing training, guidance, and support to Patient Account Representatives.
- Collaborated with healthcare providers to ensure proper coding and documentation of medical services rendered.
- Ensured compliance with HIPAA regulations during all interactions with patients'' confidential information in both electronic form and hard copy documents.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Monitored flags and resolved urgent items with accuracy and efficiency.
- Provided excellent customer service to patients and medical staff.
- Resolved customer complaints using established follow-up procedures.
Education
High School Diploma -
Madison High School
Portland, ORSkills
- Small business operations
- Staff management
- Client service
- Financial management
- Business management
- Business planning
- Marketing
- Business launch
- Business marketing
- Customer relations
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 12 staff .
Languages
English
Native or Bilingual
Mien
Native or Bilingual
Timeline
Owner
Kasoy & Co., LLC
04.2019 - 12.2024
Patient Account Representative
Providence Health & Services
12.2012 - 12.2018
High School Diploma -
Madison High School
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