Mae Joy D Corvera Young
Fort Lauderdale,Fl
Summary
.
Known for collaborative teamwork, adaptability, and achieving organizational goals. Skilled in medical coding, insurance claims, and Meditech Systems.
Organized Patient Access Coordinator with solid background in managing patient intake and streamlining administrative processes. Successfully facilitated patient flow and improved scheduling efficiency. Demonstrated expertise in patient registration and insurance verification, ensuring smooth operations.
Overview
24
24
years of professional experience
Work History
Billing Specialist
Florida Medical Center/HSA
09.2024 - Current
- Review Daily Selection Files Report
- Resolve Hold Accounts
- Review HCPCS Discrepancy worklists
- Review OR Daily Surgical Schedule for Reimbursements
- Assisted colleagues in resolving complex billing issues,
- Researched and resolved billing discrepancies to enable accurate billing in FinThrive
- Review Daily Department Charge Rejection Report
- Strengthened client relationships through effective communication regarding billing issues and concerns.
Billing Specialist
Steward Medical Center
06.2021 - 09.2024
- Providing financial summary designed to guide decision-making and monitor monthly spending.
- Ability to read and interpret billing terms and conditions in contracts to set up new projects accurately.
- Maintain project budgets and fees, updating per contract Modifications received.
- Recognize Revenue by completing any budget changes and variance adjustments as needed.
- Review A/R bi-weekly for accuracy and aging issues for organizations you are responsible for billing.
- Seek assistance from Unit & Project Managers where necessary, and immediately report to direct Supervisor any problem projects or issues.
- Ensure all data entry documents received are verified and entered in the accounting system weekly based on current data entry procedures and timelines.
- Provide information and assistance in the preparation of month-end financial analysis and comments.
- I meticulously document activities in systems for case management and accounts receivable.
- Engage with team members in other departments to address unresolved customer grievances.
- Researching the impact of operational changes to department and institutional budgets.
- I collaborate with the team to reduce aging billing and service suspensions.
Patient Access Coordinator
Broward Health Coral Springs
07.2014 - 06.2023
- Assist management with creating staff schedules and ensure adequate coverage.
- Relieve staff members during employee sick/vacation time.
- Assume on-call responsibilities to ensure adequate staffing and problem-solving.
- Assist in resolving patient concerns. Oversee daily activities of the registration areas to ensure department standards are met.
- Maintain the effectiveness of patient flow.
- Assist management to ensure all department policies and procedures are followed.
- Assist, coaching and training staff members, including new hires. Provide enhanced training and assist staff with techniques to increase production, quality, and collections. Participate in the new hire peer interviewing process. Assist in special projects assigned by management.
- Participate and attend meetings, training seminars and in-services to develop job knowledge. Attending various conference calls, webinars or advanced training to aid the team members. Respond timely to emails and telephone messages from the staff, management, and the client. Effectively communicate issues to management, including payer, system or escalated account issues as well as develop solutions.
- I maintain effective department operations and assure the professional performance of the staff according to pre-established protocols and standards to ensure quality patient care.
- I facilitate the registration process by registering and pre-registering patient by utilizing Registration and Quick Registration functions to ensure accurate patient selection by identifying demographics of patient's physician identification and insurance information are entered into the computer according to department guidelines.
- I maintain current knowledge of all job-related regulatory requirements and follows relative policies and procedure by following EMTALA procedures to make sure are followed in accordance with Broward Health Guidelines.
- I respond to internal and external inquiries and resolves complex problems requiring a broad understanding of policies and procedures.
- I had ability to work cooperatively with colleagues and supervisory staff at all levels.
- I generate necessary paperwork to correct inaccurate diagnosis and procedure codes to ensure accurate claims and maximize revenue collections.
Patient Access Team Lead, Patient Access Director Support
Conifer Health Solution
11.2005 - 01.2015
- Responsible for the Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations.
- Responsible for ensuring QA on registrations for all areas of Registration.
- Perform patient registration functions when needed to ensure wait times are kept to a minimum.
- I follow-up on patient complaints promptly.
- I supervise and maintain the productivity of employees.
- I Cross trained to independently staff all areas of Patient Access at any facility, including but not limited to Front Desk, Admitting Office, ER registration and Clinic.
- Assist medical staff and patients relating customer service.
- Assist Director and Supervisor on financial reports, schedule,time keeping, quality assurance, collections and customer service Perform registration function and financial screening to support positive collections.
- Assist in interviewing and hiring of staff and coordinates training for patient's access staff.
- Overseeing and assisting front desk responsibility at offsite location. Coordinate and prioritize functions of patient access staff and helped with staff scheduling.
- Assist in interviewing and hiring of staff and coordinates training for patient's access staff.
- I cross trained every area of Patient Access Service including all functions of Centralized Scheduling and Financial Counseling.
- I possess the ability to read and analyze patient access reports to determine possible postings of registration errors.
- I participate in department training and ongoing education programs and perform all other duties and assigned.
- I multitask and work in a fast-paced environment while being detail-oriented and comfortable and confident when speaking to patients in medical settings.
- I assist the site manager with the daily operational activities of patient access.
Billing Specialist/Patient Accounts Representative
Florida Medical Center
12.2000 - 11.2005
- Creating and sending invoices to clients, either electronically or in paper format.
- Receiving, sorting, and tracking incoming payments.
- Maintaining accurate records of client accounts and outstanding balances, updating the system with payment information, and ensuring accuracy in all financial transactions.
- Responding to client inquiries regarding billing, providing information about fee structures, and addressing customer complaints.
- Identifying and resolving billing discrepancies, performing root cause analysis, and taking corrective action.
- Preparing reports on billing activity, analyzing trends, and identifying areas for improvement.
- Ensuring compliance with relevant regulations and procedures.
- Following up on outstanding payments and working to collect debts.
- May include tasks like preparing billing reconciliations, interacting with various departments within the company, and other responsibilities as assigned.
Education
Associate of Arts - Health Care Administration
Keiser University
Fort Lauderdale, FL12-2000
Skills
Analytical skills for problem-solving
Effective communication skills for interacting with patients, healthcare providers, and insurance companies
Knowledge of insurance policies for compliance
Time management for efficient tasks handling
Detail-oriented nature for verifying patient information
Excellent communication skills for effective communication with patients, healthcare providers, and insurance companies
Proficiency in relevant software for efficient tasks management
Customer service orientation for positive patient interactions
Timeline
Billing Specialist
Florida Medical Center/HSA
09.2024 - Current
Billing Specialist
Steward Medical Center
06.2021 - 09.2024
Patient Access Coordinator
Broward Health Coral Springs
07.2014 - 06.2023
Patient Access Team Lead, Patient Access Director Support
Conifer Health Solution
11.2005 - 01.2015
Billing Specialist/Patient Accounts Representative
Florida Medical Center
12.2000 - 11.2005
Associate of Arts - Health Care Administration
Keiser University
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