Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maelanie Sanchez

Las Vegas,NV

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in Patient care and Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

CVS Caremark
08.2022 - 08.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Patient Service Representative

Phoenix Neurology & Sleep Medicine
12.2022 - 04.2023
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified insurance eligibility and coverage for patients.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Built and maintained positive working relationships with patients and staff.
  • Took copayments and compiled daily financial records.
  • Assisted patients in filling out check-in and payment paperwork.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Handled customer service inquiries in person, via telephone and through email.
  • Resolved billing inquiries and disputes in timely fashion.

Front Desk Receptionist

FastMed
06.2020 - 12.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Resolved customer problems and complaints.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Patient Care Representative

Center For Healthcare Services
09.2017 - 07.2018
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Responded to patient queries and concerns concerning insurance coverages and deductibles.
  • Handled prescription refill requests.
  • Greeted and directed patients to examination rooms and verified insurance coverage and collected co-payments.
  • Reviewed each step of patient care and made proactive adjustments to avert issues.
  • Performed as subject matter expert for case management processes.
  • Provided subject matter expertise in case management and related procedures.
  • Screened patients for financial assistance and aided in preparing required funding documents.
  • Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
  • Delivered excellent patient experiences and direct care.

Education

Penn Foster College
Scottsdale, AZ

Skills

  • Microsoft PowerPoint
  • Sales Expertise
  • Retail Sales Customer Service
  • Account Management
  • Customer Relations
  • Credit Card Payment Processing
  • Order Fulfillment
  • Microsoft Excel
  • Microsoft Word
  • Active Listening
  • Delivery Scheduling
  • Conflict Resolution
  • Medical Terminology Knowledge
  • Promotional Support
  • Critical Thinking
  • Clerical Support
  • Call Center Operations
  • Money Handling Abilities
  • Customer Service
  • Order Processing
  • Typing Proficiency
  • Multi-Line Telephone Operation
  • Refund Processing

Timeline

Patient Service Representative

Phoenix Neurology & Sleep Medicine
12.2022 - 04.2023

Customer Service Representative

CVS Caremark
08.2022 - 08.2023

Front Desk Receptionist

FastMed
06.2020 - 12.2021

Patient Care Representative

Center For Healthcare Services
09.2017 - 07.2018

Penn Foster College
Maelanie Sanchez