Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Maeleigh Hoover

Phoenix,AZ

Summary

Developed strong customer service and conflict resolution skills in fast-paced, high-pressure environment. Seeking to transition into new field where these skills are valuable. Dedicated to delivering exceptional service and ensuring positive experiences for all guests with a positive and outgoing attitude.

Overview

3
3
years of professional experience

Work History

Customer Service Supervisor

Live Nation
02.2023 - Current
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Delegated tasks to administrative support staff to organize and improve efficiency.
  • Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
  • Maintained updated knowledge of event information to provide guests with accurate details.
  • Assisted with set-up and breakdown of events to facilitate efficient and organized event preparation.
  • Provided guidance on seating and ticketing procedures to increase customer satisfaction.

Front Desk Receptionist

Evolution Hospitality- Adero Scottsdale
01.2024 - 07.2024
  • Delivered friendly first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution..
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Maintained strict confidentiality of sensitive information, upholding privacy standards.

Team Lead

Edible Arrangments
01.2022 - 02.2023
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Took on additional job duties during unexpected backlog to provide optimal coverage, resulting in meeting project target date.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Reviewed component quality to assess conformance with tolerances and remove unacceptable products according to strict guidelines.
  • Coached team members in techniques necessary to complete job tasks of each station in order to maximize contributions
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions through in person and customer calls.

Education

Marketing And Sales

Scottsdale Community College
Scottsdale, AZ
06-2025

Skills

  • Problem-Solving
  • Time Management
  • Customer Service
  • Team Building and Leadership
  • Flexible
  • Dependable

Accomplishments

  • Guest Service Employee of the year (2023)
  • Sales Winner of the Month
  • Hospitality Employee of the Month
  • NRF Certificate in Customer Service and Sales (2022)

Timeline

Front Desk Receptionist

Evolution Hospitality- Adero Scottsdale
01.2024 - 07.2024

Customer Service Supervisor

Live Nation
02.2023 - Current

Team Lead

Edible Arrangments
01.2022 - 02.2023

Marketing And Sales

Scottsdale Community College

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Maeleigh Hoover