Maelene Sortor
Logan,UT
Summary
Driven professional with a proven track record of excellent customer service and organization. Elevated client satisfaction through effective teamwork and collaboration. Demonstrated rapid adaptability and dependable multitasking, achieving significant improvements in overall operations.
Overview
29
29
years of professional experience
Work History
Prep Cook / Hostess
Pleasant Senior Center
03.2020 - 06.2024
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Trained and assisted new kitchen staff members.
- Provided support during peak business hours, ensuring smooth service flow while maintaining high-quality output.
- Addressed and resolved customer complaints to increase trust and satisfaction.
- Helped provide quality patron dining experience while also meeting their social and emotional needs.
Meals on Wheels Driver
Pleasant Senior Center
01.2010 - 08.2014
- Collaborated with the Meals-on-Wheels team to streamline delivery processes, resulting in better efficiency and overall performance.
- Developed positive relationships with clients through attentive communication and respectful engagement during deliveries.
- Contributed to the improvement of route planning by providing feedback on challenges encountered during deliveries.
- Managed inventory of meals effectively, ensuring proper storage to maintain freshness while adhering to food safety guidelines.
- Assisted in packing meals for delivery as needed, adhering to proper food handling and safety guidelines to maintain quality standards.
- Provided compassionate service to clients, assisting with meal setup if necessary and addressing any concerns or feedback.
Administrative Assistant I
Humboldt County District Attorney
10.2007 - 04.2009
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for criminal complaints.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
Assistant Cook
Pleasant Senior Center
05.2005 - 10.2007
- Collaborated with team members to execute successful daily meal services for at least 100 guests.
- Maintained proper food safety practices, ensuring a healthy and safe dining environment for guests.
- Utilized excellent organizational skills to prioritize tasks effectively, ensuring a smooth workflow in the kitchen.
- Assisted with inventory management, contributing to cost control and minimized food waste.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
Manager on Duty
Red Lion Inn And Casino
07.1995 - 07.2004
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Started as food server, was promoted to restaurant supervisor, and was named manager on duty.
Education
High School Diploma -
Albert M Lowry High School
Winnemucca, NVSkills
- Customer Service
- Attention to Detail
- Organization
- Teamwork and Collaboration
- Time Management
- Efficient multitasking
- Following Instructions
- Quick-learning
- Highly motivated
- Dependable and reliable
Timeline
Prep Cook / Hostess
Pleasant Senior Center
03.2020 - 06.2024
Meals on Wheels Driver
Pleasant Senior Center
01.2010 - 08.2014
Administrative Assistant I
Humboldt County District Attorney
10.2007 - 04.2009
Assistant Cook
Pleasant Senior Center
05.2005 - 10.2007
Manager on Duty
Red Lion Inn And Casino
07.1995 - 07.2004
High School Diploma -
Albert M Lowry High School