Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maeley Nevarexz

Fort Collins,CO

Summary

I believe that I exhibit a strong, dynamic work ethic and am strongly driven, with extensive experience in customer service from my previous employers. I have a proven ability to enhance guest satisfaction through effective communication and conflict resolution. I'm skilled in order accuracy and time management, consistently delivering exceptional dining experiences while maintaining high standards of organization and cleanliness.

Overview

2
2
years of professional experience

Work History

Server

First Watch
Frisco, Texas
06.2023 - 08.2023
  • Provided excellent customer service in a fast-paced dining environment.
  • Assisted with menu recommendations and answered customer inquiries.
  • Maintained cleanliness and organization of dining and service areas.
  • Managed customer orders efficiently during peak hours.
  • Upheld health and safety standards throughout the restaurant.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Delivered food orders promptly and courteously.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Prepared drinks according to standard recipes.
  • Informed customers of daily specials and signature menu items.
  • Set up tables in between patrons to reduce wait times.

Restaurant Hostess

Pappadeaux's Seafood Kitchen
Arlington, Texas
11.2022 - 04.2023
  • Greeted guests warmly upon arrival at seafood restaurant.
  • Managed reservations and waitlists efficiently during busy hours.
  • Assisted servers by communicating guest needs and preferences promptly.
  • Maintained cleanliness and organization of the front-of-house area.
  • Collaborated with kitchen staff to ensure timely table service.
  • Handled guest inquiries and resolved concerns with professionalism.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Provided menus and answered questions about menu items and specials.
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
  • Restocked condiments, silverware, napkins, tablecloths. as needed.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.

Cashier Team Lead

Panera Bread
Frisco, Texas
05.2021 - 04.2022
  • Supervised cashier team to ensure smooth operations during peak hours.
  • Trained new cashiers on register procedures and customer service standards.
  • Resolved customer inquiries and complaints promptly to enhance satisfaction.
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Performed daily opening and closing procedures for the register area.
  • Answered customer questions and provided store information.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Answered phone calls to assist customers with questions and orders.

Education

Some College (No Degree) - Political Science

Colorado State University
Fort Collins, CO

Skills

  • Customer service
  • Communication skills
  • Time management
  • Table setting arrangements
  • Guest seating
  • Order accuracy
  • Positive guest interactions
  • Strong work ethic
  • Multitasking and organization
  • Dietary restrictions knowledge
  • Menu memorization
  • Table bussing
  • Organizational skills
  • Conflict resolution

Timeline

Server

First Watch
06.2023 - 08.2023

Restaurant Hostess

Pappadeaux's Seafood Kitchen
11.2022 - 04.2023

Cashier Team Lead

Panera Bread
05.2021 - 04.2022

Some College (No Degree) - Political Science

Colorado State University

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