MAE LORRAINE TIMBREZA
DesMoines,WA
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
11
11
years of professional experience
Work History
BARISTA
HMS Host International
02.2022 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
SERVER
Aegis Living
08.2022 - 02.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Housekeeping Aide
Wesley Healthcare
05.2021 - 01.2022
- Enhanced guest satisfaction by maintaining a clean and sanitized environment in all hotel areas.
- Streamlined housekeeping processes for increased efficiency and timely room turnover.
- Reduced complaints by addressing guest concerns promptly and professionally.
- Collaborated with team members to complete tasks efficiently, resulting in improved overall performance.
- Implemented eco-friendly practices in cleaning procedures, promoting sustainability within the facility.
- Conducted routine inspections of guest rooms and public spaces to ensure adherence to cleanliness standards.
- Supported laundry operations by washing, drying, and folding linens as needed, contributing to smooth workflow and room readiness.
- Promoted safety awareness among team members through proper use of equipment and chemicals during cleaning tasks.
- Ensured prompt response to special requests from guests or management, fostering positive customer relationships.
- Contributed to the improvement of housekeeping services by providing valuable feedback on current processes and suggesting potential enhancements.
Dermatology Medical Assistant
DRA. BEATRIZ M. RUFFY
05.2013 - 12.2021
- Enhanced patient experience by providing compassionate care and thorough education on skincare routines.
- Assisted dermatologists with various procedures, improving patient treatment outcomes and satisfaction.
- Increased clinic efficiency by maintaining organized patient records and scheduling appointments in a timely manner.
- Provided support during skin surgeries, ensuring optimal results and minimizing complications.
- Conducted initial consultations for new patients, gathering pertinent medical history information for accurate diagnoses.
- Improved patient adherence to treatment plans by offering clear instructions and addressing concerns promptly.
- Prepared examination rooms with necessary equipment and supplies, creating a comfortable environment for patients.
- Demonstrated proficiency in utilizing specialized dermatology tools and technology, enhancing diagnostic accuracy.
- Handled insurance claims processing efficiently, reducing delays in coverage approval for treatments.
- Performed routine follow-up calls to track patient progress post-treatment, contributing to improved recovery rates.
- Managed inventory of medical supplies by routinely checking stock levels and placing timely orders when needed.
- Contributed to the establishment of a welcoming atmosphere in the clinic by consistently demonstrating professionalism and empathy towards all patients.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Verified patient insurance coverage and collected required co-payments.
Education
Computer Science -
COLEGIO DE SANPEDRO LAGUNA
PHILIPPINES03.2008
High School Diploma -
ST.MICHAEL'S COLLEGE OF LAGUNA
PHILIPPINES03.2003
MIDDLE SCHOOL -
SRES CSNTRAL 111
PHILIPPINES03.1997
Skills
- POS Systems
- Appointment Scheduling
- Clinical Documentation
- Soft selling
- Beverage Preparation
- Cash Handling
- Billing Procedures
- Customer service-focused
- Stain Removal
- Waste disposal
- Cleaning techniques
- Guest Engagement
Timeline
SERVER
Aegis Living
08.2022 - 02.2023
BARISTA
HMS Host International
02.2022 - Current
Housekeeping Aide
Wesley Healthcare
05.2021 - 01.2022
Dermatology Medical Assistant
DRA. BEATRIZ M. RUFFY
05.2013 - 12.2021
Computer Science -
COLEGIO DE SANPEDRO LAGUNA
High School Diploma -
ST.MICHAEL'S COLLEGE OF LAGUNA
MIDDLE SCHOOL -
SRES CSNTRAL 111