Maely McCoy
Maryville,MO
Summary
Customer service specialist with a focus on managing reservations and improving guest satisfaction. Demonstrated success in fast-paced settings, ensuring seamless operations and positive experiences. Effective communicator with a commitment to excellence. Detail-oriented professional with strong customer service skills. Experienced in managing reservations and enhancing guest experiences in a fast-paced environment. Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individual committed to highest quality of service.
Experienced with greeting and seating guests efficiently, managing reservations, and providing welcoming environment. Utilizes strong communication skills to ensure smooth interactions and guest satisfaction. Knowledge of handling guest inquiries and resolving issues promptly to maintain positive dining experience.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Hostess/Server
Fredrick Inn Steakhouse
Saint Joseph, Missouri
04.2024 - Current
- Greeted guests warmly and guided them to their tables.
- Managed reservation system and maintained seating flow during peak hours.
- Assisted servers by communicating guest needs and special requests.
- Provided menu information and answered guest inquiries efficiently.
- Collaborated with team members to ensure smooth restaurant operations.
- Monitored dining area for cleanliness and ensured guest comfort.
- Handled guest complaints with professionalism and care.
- Trained new hostesses on procedures and customer service standards.
- Answered telephone to provide dining information and take reservations.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Managed reservations, waitlists, and special requests for large parties.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Lawn Care
McCoy Lawn Care
Easton, Missouri
04.2020 - Current
- Monitored inventory levels of lawn care supplies and materials.
- Performed regular lawn care tasks such as mowing, aerating and overseeding.
- Coordinated maintenance activities such as lawn care, snow removal, painting.
- Researched new techniques and products available for lawn care services.
- Conducted regular maintenance of tools used for lawn care tasks such as sharpening blades on mowers or trimmers.
- Scheduled appointments with customers to discuss their lawn care needs.
- Managed inventory of supplies used for lawn care duties.
- Followed instructions when mixing chemicals for use in lawn care applications.
- Demonstrated proper usage of lawn care equipment such as mowers and trimmers.
Education
Associate of Applied Science - Agriculture Science
North Central Missouri College
Savannah, MO05-2026
High School Diploma -
East Buchanan High School
Gower, MO05-2024
Skills
- Customer service
- Team collaboration
- Time management
- Patient care standards
- Conflict resolution
- Inventory management
- Technical communication
- Strong multitasking
- Greeting guests
- Active learning
- Cash handling
Accomplishments
- High School dance team co-captain and captain.
- FFA chapter secretary.
- High School Academic Diploma
- High School Academic Letter
- National Honor Society of High School Scholars
- FFA Greenhand Degree
- FFA Outstanding Greenhand Degree
- FFA Chapter Degree
- Dean's List at North Central Missouri College
Affiliations
- Being in the outdoors such as hunting and fishing.
- Hanging out with friends and family.
- Was involved in many high school activities such as FFA, NHS, FCA, Softball Team, Dance Team, Student Council.
- Part of a young adult christian group.
Certification
- Dean's List at North Central Missouri College
- High School Academic Diploma
- National Honor Society of High School Scholars
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Restaurant Hostess/Server
Fredrick Inn Steakhouse
04.2024 - Current
Lawn Care
McCoy Lawn Care
04.2020 - Current
High School Diploma -
East Buchanan High School
Associate of Applied Science - Agriculture Science
North Central Missouri College