Maeola Hammonds
Lumberton,NC
Summary
Knowledgeable Desired Position with solid background in Municipal administration. Efficiently managed day-to-day operations and enhanced customer satisfaction through exceptional service. Demonstrated problem-solving abilities and adept at multitasking in fast-paced environment.
Overview
22
22
years of professional experience
Work History
Front Office Administrator
Kemper Life
08.2024 - 03.2025
- Managed scheduling and appointment coordination for clients and staff.
- Facilitated communication between departments to streamline operations.
- Maintained accurate records and documentation for office activities.
- Assisted in onboarding new employees by organizing training sessions.
- Implemented office organization systems to enhance workflow efficiency.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Responded to inquiries from callers seeking information.
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
Public Service Supervisor/Assistant Tax Collector
City of Lumberton
06.2003 - 07.2023
- Supervised daily operations ensuring compliance with city regulations and safety standards.
- Trained and mentored team members on effective service delivery and customer interaction techniques.
- Developed and implemented process improvements to enhance service efficiency and quality.
- Coordinated scheduling and workflow management to optimize staff performance and resource allocation.
- Resolved complex customer inquiries, escalating issues as necessary to ensure satisfaction.
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Monitored team's performance and gave feedback when necessary.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- Conducted regular performance reviews for staff members, identifying areas for growth and providing constructive feedback.
- Specialized in weekly utility billing procedures to more than 11,000 customers
- Overseen the revenue collections department, to ensure more than $50,000 daily was processed and secured
- Specialized in yearly property tax billing, daily/weekly/yearly reports and kept an open line of communication with the City Manager
Education
High School Diploma - Basic Studies
Littlefield High School
Lumberton, NC06.1988
Timeline
Front Office Administrator
Kemper Life
08.2024 - 03.2025
Public Service Supervisor/Assistant Tax Collector
City of Lumberton
06.2003 - 07.2023
High School Diploma - Basic Studies
Littlefield High School